Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karen Mancilla

Crockett,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Inframark
04.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.

Email Support Representative

Inframark
04.2021 - Current
  • Kept accurate records of customer support interactions using defined methods and tools.
  • Managed and responded to team-leading volume of support tickets and chats submitted via email and through support portal.
  • Built trusting relationships with clients through open and honest communication.
  • Researched customer inquiries using modern technology and proactively improved internal processes.
  • Communicated with clients and prospects using correct branding and terminology and confirmed clear customer comprehension.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Created user accounts and assigned permissions.

Sales Representative Manager

Optimal Wireless
11.2016 - 11.2020
  • Trained and mentored new sales representatives.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Generated new leads through networking and attending industry events.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

Education

High School Diploma -

Crockett High School
Crockett, TX
06.2016

Skills

  • Quality Control
  • Team Development
  • Staff Training
  • Filing
  • Critical Thinking
  • Typing Proficiency

Languages

English
Spanish

Timeline

Customer Service Representative

Inframark
04.2021 - Current

Email Support Representative

Inframark
04.2021 - Current

Sales Representative Manager

Optimal Wireless
11.2016 - 11.2020

High School Diploma -

Crockett High School
Karen Mancilla