Karen Marini
Stamford,CT
Summary
Dedicated and adaptable professional with a proactive approach and rapid learning capabilities. Demonstrates a strong work ethic and effective communication skills. Committed to contributing to team success and supporting organizational objectives.
Overview
18
18
years of professional experience
Work History
Office Manager
Coastal Obstetrics & Gynecology
Stamford, Connecticut
11.2021 - Current
- Implements office policies to enhance workflow and improve staff communication.
- Manages daily office operations and maintains a welcoming environment for patients.
- Coordinates scheduling for patient appointments and physician availability efficiently.
- Trains new employees on office procedures and patient interaction protocols.
- Maintains patient records in compliance with privacy regulations and organizational standards.
- Answers phone calls, responds to emails, routes mail and coordinates courier services.
- Manages front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolves customer inquiries in a timely manner while maintaining positive relationships with clients.
- Supervises staff members, organizes schedules and delegates tasks.
- Handles scheduling and manages timely and effective allocation of resources and calendars.
- Coordinates meetings, conferences, travel arrangements and department activities.
- Assists in recruiting, onboarding and training new employees.
- Resolves customer complaints or answers customers' questions.
- Guides employees in handling difficult or complex problems.
CUSTOMER SERVICE REPRESENTATIVE
Marini's Deli
01.2008 - Current
- Operated the cash register quickly and effectively, minimizing the exchange time between customer and merchant
- Maintained the deli area in a clean, neat and orderly fashion
- Greeted and developed excellent rapport with current and new customers
- Took orders from an increasing number of customers each day and accurately processed orders in the system
- Collected payment for catering orders as well as daily orders
- Answered a high volume of calls within a fast-paced environment
Receptionist
Service Master Cleaning
Port Chester, New York
11.2020 - 11.2021
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer requests and ensured timely follow-up communications.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Prepared payroll information for submission to accounting department.
- Handled payroll processing duties such as timekeeping, overtime calculations.
BUSINESS DEVELOPMENT CENTER REPRESENTATIVE
Ingersoll Auto of Danbury
Danbury, CT
01.2018 - 11.2020
- Answered high volume of calls while maintaining a high rating of customer service satisfaction
- Scheduled appointments for both current and new customers on a daily basis
- Developed excellent rapport with current and prospective clients
- Verified warranty coverage, effectively communicating the dealership's policies and procedures
- Maintained strict confidentiality of customer information, as well as of dealership processes
- Routinely followed up with customers to ensure customer satisfaction
- Referred customers to designated departments for assistance with other issues
- Ensured that all communications to and from the client and to and from the sales department were passed on effectively and in a timely manner
RECEPTIONIST
Treiber Dermatology
01.2013 - 01.2014
- Responsible for checking in and scheduling appointments for existing and new clients
- Collected copays and effectively operated the payment system
- Verified insurance information
- Managed the end of day reports and utilized file charts to establish organization and efficiency
- Maintained the office area, ensuring cleanliness and safety
- Received and made a high volume of calls on a daily basis
- Engaged with clients to develop rapport and ensure customer satisfaction
Education
Medical Office Specialist Certificate -
THE COLLEGE OF WESTCHESTER
01-2012
High School Diploma -
GREENWICH HIGH SCHOOL
01-2005
Skills
- Excellent communication skills
- Multitask efficiently
- Develops rapport
- Quality performance in a high-pressure environment
- Energetic work attitude
- Ability to learn quickly
- Follow call scripts
- Office management
- Problem solving
- Customer service excellence
- Office administration
Timeline
Office Manager
Coastal Obstetrics & Gynecology
11.2021 - Current
Receptionist
Service Master Cleaning
11.2020 - 11.2021
BUSINESS DEVELOPMENT CENTER REPRESENTATIVE
Ingersoll Auto of Danbury
01.2018 - 11.2020
RECEPTIONIST
Treiber Dermatology
01.2013 - 01.2014
CUSTOMER SERVICE REPRESENTATIVE
Marini's Deli
01.2008 - Current
Medical Office Specialist Certificate -
THE COLLEGE OF WESTCHESTER
High School Diploma -
GREENWICH HIGH SCHOOL