KAREN MARROQUIN
Elk Grove,CALIFORNIA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Target
12.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Associate of Arts - Sociology
Cosumnes River College
05.2024
High School Diploma -
Monterey Trail High School
05.2019
Skills
- Customer Service
- Problem Resolution
- POS System Operation
- Translation and Interpretation Services
- Guest Inquiries
- Microsoft Excel
- Spreadsheets
- Excellent Written and Oral Communication
Languages
Spanish
Timeline
Customer Service Associate
Target
12.2021 - Current
Associate of Arts - Sociology
Cosumnes River College
High School Diploma -
Monterey Trail High School
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