Karen Mattingly
Bardstown,Kentucky
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Furniture Fair
Fairfield, OH
08.2018 - 04.2020
Computer work
Financing Paperwork with customers
Balancing/Opening/Closing of credit cards and cash
Handling cash/preparing bank deposits
Answering phones
Interacting/problem solving w/customers
Assisting management when needed
Assistant Manager
Cash Express, LLC
Shelbyville, KY
12.2016 - 07.2018
Opening/Closing Procedures
Money Handling
Customer Interaction
Loan Application Processing
Verification of references
Collections
Promotion of Services Offered
Store Manager
Backyard Oasis
Bardstown, KY
05.2015 - 12.2016
Opening/Closing store
Water Testing
Pool/Pool Product Sales
Cash Handling
Credit Card Processing/Settling
Accounts Payable
Education
No Degree - General Core Curriculum
Jefferson Community College
Louisville, KYHigh School Diploma -
Washington County High School
Springfield, KY05.1975
Skills
- Understanding Customer Needs
- Verbal and Written Communication
- Courteous with Strong Service Mindset
- Order and Refund Processing
- Upselling Products and Services
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Creative Problem Solving
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- POS Systems and Ordering Platforms
- De-escalation Techniques
Timeline
Customer Service Associate
Furniture Fair
08.2018 - 04.2020
Assistant Manager
Cash Express, LLC
12.2016 - 07.2018
Store Manager
Backyard Oasis
05.2015 - 12.2016
No Degree - General Core Curriculum
Jefferson Community College
High School Diploma -
Washington County High School
Similar Profiles
Gregory HarrisGregory Harris
Product Technician at Furniture FairProduct Technician at Furniture Fair
Gary BryantGary Bryant
Sales Associate at Furniture FairSales Associate at Furniture Fair
Zachary HutsellZachary Hutsell
Collections Agent at Furniture FairCollections Agent at Furniture Fair
Brett BartholomaiBrett Bartholomai
Engineering Technician at Toyota Boshoku KentuckyEngineering Technician at Toyota Boshoku Kentucky
Sarah MuddSarah Mudd
Start Strong Leader at Bloomfield Elementary SchoolStart Strong Leader at Bloomfield Elementary School