Karen Maturano
Las Vegas,NV
Summary
Dynamic professional with strong customer service and communication skills. Proven ability to enhance guest experiences and coordinate logistics in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Dispatcher
United Security Services
Las Vegas, NV
09.2025 - Current
- Coordinated emergency response efforts to ensure rapid resolution of security incidents.
- Monitored communication channels for real-time updates and efficient dispatching of security personnel.
- Developed and maintained accurate logs of service calls, enhancing operational accountability.
- Trained new dispatchers on protocols and systems, fostering team efficiency and knowledge transfer.
- Oversaw scheduling logistics for security staff, optimizing resource allocation across multiple sites.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Head Hostess
Wynn Las Vegas
Las Vegas, NV
08.2024 - 03.2025
- Oversaw front-of-house operations, maintaining high standards of cleanliness and organization.
- Analyzed guest feedback to identify areas for service improvement and training opportunities.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Head Hostess
Ole Red
Las Vegas, NV
05.2024 - 11.2024
- Coordinated seating arrangements to optimize guest flow and enhance dining experience.
- Trained and mentored junior host staff to improve service quality and efficiency.
- Managed reservation system, ensuring accurate bookings and minimizing wait times.
- Developed standard operating procedures for greeting guests and handling inquiries.
- Collaborated with management to implement new guest engagement strategies.
- Resolved guest complaints promptly, enhancing overall satisfaction rates.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
Server
Wahlburgers
Las Vegas, NV
06.2019 - 04.2024
- Provided exceptional customer service, ensuring a welcoming atmosphere for guests.
- Managed food and beverage orders efficiently, maintaining accuracy and timeliness.
- Collaborated with kitchen staff to ensure seamless order delivery and guest satisfaction.
- Trained new servers on menu items, service standards, and operational procedures.
- Monitored dining area for cleanliness and organization, enhancing overall guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Skills
- Customer service
- Data entry
- Active listening
- Professional appearance
- Hospitality service expertise
- High volume dining
- POS operation
- Team player
- Excellent communication
- Bilingual
- CPR/AED certified
- Menu memorization
- Effective customer upselling
Timeline
Dispatcher
United Security Services
09.2025 - Current
Head Hostess
Wynn Las Vegas
08.2024 - 03.2025
Head Hostess
Ole Red
05.2024 - 11.2024
Server
Wahlburgers
06.2019 - 04.2024