Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Graduated In top 3%
Graduated In top 3%
Intern

Karen McCall

Customer Service
Kingsland,GA

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Customer Service Agent Remote

Arise
Kingsland, GA
11.2019 - Current
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Communicated with clients regarding account services, statements, and balances.
  • Provided primary customer support to internal and external customers.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Adapted to new applications and maintained knowledge of current technologies.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Recommended products to customers and suggested other options if preferred product was unavailable.
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Conferred with management and vendors to discuss defective and unacceptable services and determine corrective action.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Facilitated communications through management of inbound and outbound customer calls.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Responded to customer calls and emails to answer questions about products and services.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.

Salon Stylist

Salon 180
Jacksonville, FL
09.2018 - Current
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Maintained excellent customer service standards to win customer loyalty and retention and build customer base by 80%.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.

Education

Certification - Cosmetology

Jacksonville Beauty Institute
Jacksonville, FL
11.1996 - 08.1997

High School Diploma -

Burke High School
Charleston SC
09.1986 - 06.2022

No Degree - General

Middleton High School
Charleston SC

Skills

Documentation and reporting

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Accomplishments

  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Timeline

Customer Service Agent Remote

Arise
11.2019 - Current

Salon Stylist

Salon 180
09.2018 - Current

Certification - Cosmetology

Jacksonville Beauty Institute
11.1996 - 08.1997

High School Diploma -

Burke High School
09.1986 - 06.2022

No Degree - General

Middleton High School

Graduated In top 3%

I excelled academically in my field of cosmetology and graduated in the top 3% f the graduating class of over 700 students spread over 2 campuses as well as ranking #3 on my campus

Graduated In top 3%

I excelled academically in my field of cosmetology and graduated in the top 3% f the graduating class of over 700 students spread over 2 campuses as well as ranking #3 on my campus

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Karen McCallCustomer Service