Karen McKenzie
North Charleston,SC
Summary
Dedicated Advanced Medical Support Assistant with a strong focus on organizational growth and empathy in patient interactions. Skilled in time management and conflict resolution, contributing to a collaborative healthcare environment that enhances veteran support and recovery.
Overview
13
13
years of professional experience
Work History
Advanced Medical Support Assistant
Department of Veterans Affairs
Charleston, SC
06.2013 - Current
- Oversaw daily operations within the clinic, ensuring adherence to departmental policies and standards.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Participates in the service, training, consultation, and other professional activities of VA health care services and functions as a fully vested member of the multidisciplinary team.
- Maintains a working knowledge of current trends and developments in holistic approaches in wellness and recovery by reading books, journals, and other relevant materials.
- Observes behaviors that might indicate difficulty adapting or responding to treatment (e.g., missed assessment appointments, failure to attend or maintain abstinence, risk to self or others, disruptive behavior), completes appropriate documentation, and reports concerns to the treatment team in a timely manner.
- Informs Veterans about VA and community supports and resources, including how to effectively utilize them in the recovery and wellness process.
Education
Master of Science - Social Work
University of South Carolina
Columbia, SC05-2024
Skills
- Conflict resolution techniques
- Patient communication
- Organizational growth
- Time management
Timeline
Advanced Medical Support Assistant
Department of Veterans Affairs
06.2013 - Current
Master of Science - Social Work
University of South Carolina