KAREN MCPHERSON

• Managed daily operations of clerk duties, ensuring efficient workflow and timely processing of documents.
• Assisted in preparation and distribution of meeting agendas, minutes, and official documentation for township meetings.
• Maintained accurate records and databases, ensuring compliance with local regulations and policies.
• Collaborated with various departments to facilitate communication and improve inter-departmental processes.

Process FOIA Requests, review, and processes requests for information under the Freedom of Information Act. This includes determining the appropriate response and ensuring compliance with statutory deadlines.

Record Management: responsible for locating and reviewing records in response to FOIA requests, assessing whether any exemptions apply, and properly redacting sensitive information.

Communication: communicate with requestors to clarify the scope of requests, propose alternatives for records production, and provide updates on the status of requests.

Compliance and Training: ensures that the organization complies with federal and state FOIA laws and regulations. They may also train staff on FOIA procedures and best practices.

Documentation and Reporting: maintains accurate records of all FOIA requests and responses, prepares reports as necessary, and documents all communications related to the requests.

• Developed training programs to enhance cheerleading techniques and team performance.
• Coordinated schedules for practices, competitions, and team events to optimize participation.
• Mentored junior coaches in effective coaching strategies and athlete engagement.
• Evaluated individual athlete progress and provided tailored feedback for improvement.
• Implemented injury prevention protocols to ensure athletes' safety during training sessions.
• Collaborated with school administration to align cheer program goals with institutional objectives.
• Analyzed competition results to inform strategic adjustments in training focus and routines.
• Taught cheerleaders safety and proper stunting and tumbling techniques through proper demonstrations.

• Provided exceptional customer service, ensuring positive dining experiences for all guests.
• Managed multiple tables efficiently, prioritizing tasks to enhance workflow during peak hours.
• Collaborated with kitchen staff to streamline order processing and reduce wait times.
• Trained new team members on menu offerings, service standards, and operational procedures.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Used cash registers and credit card machines to cash out customers.

• Coordinated patient scheduling to optimize clinic workflow and reduce wait times.
• Assisted in managing patient intake processes and ensured accurate data entry into electronic health records.
• Communicated effectively with patients regarding treatment options and follow-up care instructions.
• Supported clinical staff by preparing examination rooms and maintaining necessary medical supplies.