Customer-focused clerk with numerous years of experience within fast-paced, high-volume work environment. Highly personable and receptive to customers needs. Well versed in post office products and services.
Overview
16
16
years of professional experience
Work History
Clerk
United States Postal Service, USPS
Naugatuck, CT
03.2021 - Current
Provides assistance to the public in complying with federal regulations regarding mailing parcels and letters
Receives, sorts and distributes parcels and mail
Transports mail to other offices
Processes applications for US passports
Actively listen's to customers, handles concerns quickly and escalated major issues to supervisor
Weigh's letters and packages and calculated costs based on classification, weight and destination
Loads and unloaded shipping containers and vehicle
Receiving Supervisor
Barnes & Noble
Waterbury, CT
09.2002 - 03.2016
Unloaded pallets and deliveries and organized products in warehouse.
Double-checked cargo inventories and documentation for accuracy.
Kept detailed records of product influx and inventory for monthly, quarterly and yearly reports
Coordinated warehouse organization scheme and product placements
Directed and coordinated roles and responsibilities of receiving floor staff with efficiency and intelligence
Executed excellent sales floor merchandising and selling
Travel Agent
Sanditz Travel Management
Waterbury, CT
01.2000 - 10.2001
Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
Implemented automated office systems, optimizing client and data communications as well as records management
Responded to clients' questions, issues, and complaints and found appropriate solutions when needed