Karen Najera
Wylie,Texas
Summary
Dynamic motivated professional with a proven record of generating and building relationships, demonstrating exceptional communication skills, and making critical decisions during challenges. Easy to adapt to new changes, with an ability to work independently and work great as a team player. Bilingual (Spanish and English), Works professionally under Pressure, Works well in fast paste environment, Fast Learner, Wonderful customer service. (15 years)
Overview
15
15
years of professional experience
1
1
Certification
Work History
Loss Mitigation Representative
Mr.Cooper
Lewisville , TX
04.2021 - 04.2024
- Developed strategies for helping customers avoid foreclosure or bankruptcy.
- Identified opportunities for improved efficiency in the collections process.
- Developed and implemented knowledge management processes to ensure efficient information flow within the organization.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Placed outbound collections calls daily to approximately 60+ account holders plus receiving 90+ Inbound calls.
- Worked closely with delinquent account holders to collect and provide workout options to bring account current.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Customer Service Representative
InnoSource (Mr.Cooper)
Lewisville , TX
09.2020 - 04.2021
- Identified customers needs, clarified information, researched every issue and provided solution or alternatives.
- Educate customers on products, services to ensure overall better communication.
- Clarified the desired information, researching, locating, and providing information.
- Entered information about interactions with customers using IAssist to track requests, document problems and record solutions offered.
- Built sustainable relationships to create better service for the customer.
- Helped around 80 customers every day by approaching conversations with positive attitude.
Dental Assistant/Receptionist
Dove Dentistry
Allen , TX
10.2019 - 03.2020
- Developing and processing dental radiographs.
- Oral health exams.
- Patient education on follow-up dental care.
- Preparing patients for procedures.
- Chairside assisting.
- Sterilize hand tools.
- Answering Telephones.
- Confirming insurance coverage for new patients.
Dental Assistant
Comfort Dental
Frisco , TX
05.2018 - 10.2019
- Prepare the patient for procedure.
- Take X-Rays.
- Chairside assisting.
- Sterilize hand tools.
- Scheduling Appointments.
Waitress
EL PUEBLITO MEXICAN RESTAURANT
Plano , TX
03.2015 - 05.2018
- Greed and sit guest as they come in.
- Attended to guest needs.
- Took food and beverage orders and served them to guest.
- Maintained cleanliness in the counters, some parts of the kitchen, and tables.
- Accepted payments and operated cash register.
- Made sure guest would come back by giving excellent service.
Agent/Customer Service
BAJA AUTO INSURANCE
Dallas , TX
02.2014 - 12.2014
- Sold auto, homeowner's insurance to new costumers and upgraded policies for established costumers.
- Explained coverage options to the customers, using a self-made presentation that became company standard.
- Sent reminders of premium payments and notified Costumers of any rate changes.
- Take Payments from costumers.
- Presented claims for insurance benefits when dealing with auto accidents and natural disasters.
Sandwich Artist/Assistant Manager
subway
Allen , TX
03.2009 - 12.2013
- In charge of opening or closing Store.
- Collect payments from guests.
- Accounts for cash flow and Inventory during the shift.
- Maintained accurate records of all financial transactions related to cash flows.
- Maintained accurate and up-to-date inventory records.
Education
High School Diploma -
Allen High School
Allen, TX06-2012
Some College (No Degree) - Interior Design
Collin County Community College
Plano, TXSkills
- Customer service expertise
- Bilingual
- Collections experience
- Repayment negotiations
- Time Management
- Problem-solving abilities
- Foreclosure Prevention Strategies
- Loan modification knowledge
- Decision-making
- Multitasking
- Organizational Skills
- Team Collaboration
- Professional Demeanor
- Attention to Detail
- Active Listening
- Relationship Building
Certification
- [Mortgage Insurance] Training - [2023]
- [Successor In Interest] Training - [2023]
- [Collections] Training - [2022]
Languages
Spanish
Professional
Timeline
Loss Mitigation Representative
Mr.Cooper
04.2021 - 04.2024
Customer Service Representative
InnoSource (Mr.Cooper)
09.2020 - 04.2021
Dental Assistant/Receptionist
Dove Dentistry
10.2019 - 03.2020
Dental Assistant
Comfort Dental
05.2018 - 10.2019
Waitress
EL PUEBLITO MEXICAN RESTAURANT
03.2015 - 05.2018
Agent/Customer Service
BAJA AUTO INSURANCE
02.2014 - 12.2014
Sandwich Artist/Assistant Manager
subway
03.2009 - 12.2013
High School Diploma -
Allen High School
Some College (No Degree) - Interior Design
Collin County Community College
- [Mortgage Insurance] Training - [2023]
- [Successor In Interest] Training - [2023]
- [Collections] Training - [2022]
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