Karen Neal
Timbes Truck Service
Iuka,USA
15
years of professional experience
Receptionist/Office Assistant supporting customer service, phone coverage, work orders, invoicing, and cash checkout in a fast-moving front office. Handles customer questions, processes payments, and files and emails invoices to keep daily operations organized. Brings clerical support, computer use, and steady communication across service and logistics environments.
Work History
Receptionist/Office Assistant
1 Year- 1 Assist customers with purchasing tires
- 2 Write up work orders for customers
- 3 Answer questions that customers have
- 4 Answer phone lines
- 5 Check customers out and receive money
- File and email invoices
- Managed front desk operations, ensuring efficient customer service and prompt handling of inquiries.
- Scheduled appointments and coordinated service requests for optimal workflow and customer satisfaction.
Eligibility Coordinator
2 Years 10 Months- Screen pts to see if they qualify for pt assistance with medical care and pharmaceutical medication
- Coordinated eligibility determinations for clients based on regulatory guidelines and program requirements.
- Analyzed client data to ensure compliance with eligibility standards and optimize processing efficiency.
- Facilitated communication between clients and service providers to clarify eligibility criteria and application processes.
- Assisted clients with accurate eligibility form, application and document completion.
Dispatch Clerk
1 Year- Managed transportation logistics using advanced routing software for optimal efficiency.
- Coordinated daily dispatch operations to ensure timely delivery of shipments.
- Performed routine administrative work with customer assistance, cashiering and data.
- Proactively identified and resolved potential conflicts or delays in the dispatch process, ensuring minimal disruption to operations.
Dispatch Clerk
2 Years- Coordinated daily dispatch operations to ensure timely delivery of shipments.
- Assisted in the recruitment and training of new dispatch personnel, ensuring smooth onboarding and consistent performance standards.
- Streamlined communication between drivers, warehouse staff, and customers to ensure accurate order fulfillment and timely delivery.
- Safeguarded sensitive information by adhering to strict confidentiality protocols when handling customer data or private company records.
- Utilized advanced dispatch software tools to track shipments, monitor driver performance, and analyze data for continuous improvement opportunities.
- Enhanced dispatch efficiency by optimizing route planning and resource allocation strategies.
- Maintained up-to-date knowledge of industry regulations and safety guidelines to ensure compliance across all aspects of the dispatch operation.
CNA - Certified Nursing Assistant
8 Months- I work as a CNA in the Inpatient Hospice Unit.
Direct Support Professional
1 Year 3 Months- Supported individuals with developmental disabilities in daily living skills and personal care.
- Implemented behavior management strategies to promote positive outcomes for clients.
- Advocated for client rights and access to community resources for improved quality of life.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Direct Care Worker
2 Years 8 Months- Assisted individuals with daily living activities, promoting independence and dignity.
- Developed and maintained strong relationships with clients, fostering trust and communication.
- Evaluated client progress towards goals, adjusting care strategies as needed for optimal outcomes.
- Advocated for client needs within the facility, enhancing overall quality of life through tailored support.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
Technician Assistant
3 Years 1 Month- Assisted with daily operations to support mental health program initiatives.
- Collaborated with staff to ensure adherence to safety and compliance protocols.
- Supported patient care activities by preparing materials and resources as needed.
- Prevented accidents by consistently adhering to established safety protocols when working on hazardous job sites or handling dangerous materialsequipment.
- Built positive relationships with clients through professionalism, courtesy, and timely resolution of problems/issues that arose during projects or services rendered.
- Provided exceptional customer service by addressing concerns, answering questions, and resolving issues promptly.
Sales Associate
4 Months- Worked in the garden department, assisted customers with their purchases, operated cash register
- It was a seasonal position
Education
Business Administration (diploma) - Business Administration
- Honor Roll- Semester 94,5
- Extracurricular Activities Member of the Band
Red Bay High School - Basic Course, Accounting And Typing
Skills
Appointment scheduling
Calendar management
Data entry
Records management
Invoice processing
Customer service
Telephone
Cash handling
Time management
Organization skills
Timeline
Receptionist/Office Assistant
Timbes Truck Service
06.2025 - 06.2026Read More
Eligibility Coordinator
NMPHC
07.2022 - 05.2025Read More
Dispatch Clerk
KC Logistics
07.2021 - 07.2022Read More
Dispatch Clerk
ProDrivers
07.2019 - 07.2021Read More
CNA - Certified Nursing Assistant
NNMC Tupelo Hospital
09.2018 - 05.2019Read More
Direct Support Professional
Brandi's Hope
05.2017 - 08.2018Read More
Direct Care Worker
North Mississippi Regional Center
09.2014 - 05.2017Read More
Technician Assistant
REGION IV MENTAL HEALTH SERVICES
06.2011 - 07.2014Read More
Sales Associate
Lowes Home Improvement Stores
01.2011 - 05.2011Read More
NMCC
Business Administration (diploma) from Business Administration
Read More
Red Bay High School
Red Bay High School from Basic Course, Accounting And Typing
Read More