Manager
Karen Nichols
Dollar General
Hollansburg,OH
26
Years of experience
Experienced Store Manager with 10+ years leading daily operations, team performance, and customer service. Skilled in cash management, inventory control, hiring, and training to keep stores compliant, organized, and productive.
Work History
Store Manager
10 Years 7 Months- Directed daily store operations, ensuring efficient customer service, cash handling, and front-end compliance
- Managed inventory accuracy
- Supervised hiring, scheduling, and training to build consistent associate performance and accountability
- Coached team members on register procedures, safety standards, and merchandising expectations
- Executed freight processing, product rotation, and planogram compliance to maintain shelf availability
- Resolved customer concerns and escalated issues promptly to sustain service quality and store reputation
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining a safe environment for both staff and customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Marketing Assistant
16 Years- Coordinated social media content calendars and scheduled posts to support consistent brand messaging.
- Drafted marketing materials, email copy, and internal communications aligned with healthcare campaigns.
- Supported event planning, promotional logistics, and community outreach initiatives.
- Updated website content and verified accuracy across service line pages and announcements.
- Maintained organized asset files, brand templates, and approved collateral for quick reuse.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Boosted sales performance by assisting in the creation of persuasive marketing materials such as brochures and product sheets.
- Streamlined marketing processes, optimizing efficiency through the use of project management tools and software.
- Maximized event attendance with thorough planning, promotion, and logistics support for conferences, webinars, or workshops.
- Organized and executed promotional events to strengthen community relations and brand awareness.
- Increased brand visibility by developing and distributing marketing materials across various platforms.
- Managed website content updates, keeping information fresh and relevant for users.
Education
High School Diploma
Skills
Store operations
Service management
Inventory management
Inventory control
Cash management
Service management
Loss prevention
Customer engagement
Payroll management
Recruitment and hiring
Financial oversight
Store merchandising
Supply ordering
Staff development
Marketing and promotions
Problem-solving
Customer service
Work planning
Multitasking
Work planning
Vendor management
Sales strategy
Operational compliance
Timeline
Store Manager
Dollar General
03.2015 - 10.2025Read More
Marketing Assistant
Wayne HealthCare
12.1999 - 12.2015Read More
Tri-Village High School
High School Diploma
Read More