Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Karen Nolley

Jacksonville,NC

Summary

Summary: Committed, dedicated, hardworking, and highly motivated with many years of customer service and sales experience.


Mission Statement: Encourage and inspire others to achieve goals and lead with a servant heart.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cashier

Super 1 Foods
11.2023 - Current
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Developed rapport with regular customers.
  • Helped customers complete purchases and locate items.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Provided backup support for other departments when needed.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Upsold additional products and services to customers.
  • Performed cash, card and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Representative

WoodmenLife
08.2017 - Current
  • Built long-term relationships with clients by offering attentive service and ongoing support for their life insurance needs.
  • Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
  • Collaborated with underwriters to expedite approval processes, minimizing wait times for clients seeking coverage.
  • Conducted thorough risk assessments on potential clients, accurately determining appropriate policy rates and terms.
  • Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
  • Maintained up-to-date knowledge of industry regulations, trends, and products to best serve client needs.
  • Consistently exceeded individual sales targets while contributing to overall team success in meeting company goals.
  • Utilized effective time management skills to manage a large client portfolio.
  • Assisted clients in navigating claims processes, ensuring timely payouts.
  • Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
  • Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
  • Provided coverage option information to assist clients in protecting assets.
  • Explained advantages, features, and disadvantages of various policies.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Finalized sales and collected necessary deposits.
  • Created sources for continuous client referrals within community and with businesses using extensive networking skills.

Education

High School Diploma -

JISD
Jacksonville, TX
05.1996

Skills

  • Excellent Customer Service
  • Product Recommendations
  • ID Verification
  • Cash Handling
  • POS Systems
  • Cash Register Operation
  • Product restocking
  • Drawer balancing
  • Returns processing
  • Product Knowledge
  • Cash handling and management
  • Cash Drawer Balancing
  • Organizational abilities
  • Refund handling
  • Inventory Control
  • Professionalism and Courtesy
  • Promotions and Discounts Understanding
  • Fraud Prevention Awareness
  • Policies and Procedures
  • Excellent Communication
  • Multitasking Abilities
  • Coin machine
  • Sales/Paid Outs of Lotto

Accomplishments

Published a suspense novel "Secrets Under The Stairs" in 2016


Service:

  • Jacksonville Chamber of Commerce Board of Directors as Community Division Chair
  • Rodeo Board of Directors
  • Kiwanis Board of Directors as Past President and Membership Chair
  • Citizens Police Academy Alumni Association Board of Directors as Secretary
  • Leadership Alumni Board of Directors as Vice President
  • WoodmenLife Chapter 303 Board of Directors as Auditor
  • WoodmenLife Chapter 4659 Board of Directors
  • Immunization Coalition Board

Committees:

  • Chamber Banquet Committee
  • Chamber Connect Team Committee
  • Christmas Parade Committee Chair
  • Back To School Committee
  • Adopt A School Committee
  • Tomato Fest Committee
  • Diced Committee
  • Chamber Golf Tournament Committee
  • Job Shadowing Committee
  • CPAAA Fundraiser Committee and Fourth Of July Committee
  • Kiwanis Flag Program Committee
  • Rodeo Committee

Certification

  • Over 40 Awards for Leader of the Month and the Year for Area, State, and National levels from 2017 to 2024 with WoodmenLife.
  • Earned F.I.C. Designation 2018.
  • WoodmenLife Rookie Of The Year 2018.
  • Awarded Million Dollar Round Table 4 different years.
  • Earned trips to Nassau Bahamas and San Francisco/Napa Valley.
  • Graduate of Leadership of 2021.
  • Chamber of Commerce Rookie Of The Year 2021.
  • Received several awards from the Jacksonville .Chamber of Commerce for many service achievements.
  • Received commendations from Senator Robert Nichols, U.S. House of Representatives Jake Elzey, Mayor Randy Gorham, and Texas State Representative Cody Harris.
  • Awarded Volunteer of the Year form Jacksonville Police Department.

Timeline

Cashier

Super 1 Foods
11.2023 - Current

Representative

WoodmenLife
08.2017 - Current

High School Diploma -

JISD

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Karen Nolley