Karen Parada Munoz
Monmouth Junction,New Jersey
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Motivated College student with a track record of academic excellence. Intends to develop professional work experience utilizing excellent communication and time management skills. Outgoing nursing student pursuing flexible part-time or Full-time employment with weekend and evening shift options. With desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Shift Leader
Moes Southwest Grill
Somerset, NJ
12.2019 - Current
- Coached team members to increase productivity and reduce workplace accidents.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Worked closely with human resources to support employee management and organizational planning.
- Maintained positive working relationship with fellow staff and management.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Identified needs of customers promptly and efficiently.
- Assisted in training new employees on shift operations.
- Supervised and led employees to maintain productivity and customer service levels.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
High School Diploma -
Franklin High School
Somerset, NJ06-2021
Some College (No Degree) - Prenursing Studies
Raritan Valley Community College
Somerville, NJSkills
- Customer Service Management
- Production Reporting
- Production Scheduling
- Operations Support
- Role Modeling
- Flexible Schedule
- Problem-Solving
- Goal Setting and Tracking
- Complaint Resolution
- Motivational Leadership
- Staff Development
- POS System Operation
- Positive Attitude
- Team Motivation
- Technical Support
- Training Assistance
- Emotional Support
- Compassionate Care
- Spanish Fluency
- Relationship Building
- Multitasking and Organization
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Shift Leader
Moes Southwest Grill
12.2019 - Current
High School Diploma -
Franklin High School
Some College (No Degree) - Prenursing Studies
Raritan Valley Community College
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