KAREN PENA
Edinburg,TX
Summary
Productive and reliable professional committed to delivering high-quality results with minimal supervision. Skilled in assisting with data entry, organization, records and inventory. Proficient in using diverse software. Positive, upbeat and service-oriented attitude.
Overview
11
11
years of professional experience
Work History
Office Clerk
Badafi
McAllen, Texas
04.2025 - 09.2026
- Maintained office records and kept filing systems updated.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Supported supervisors with clerical tasks and confidential paperwork.
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Answered calls and welcomed visitors with professional customer service.
- Answered phone calls in a professional manner and transferred calls accordingly.
- Sorted incoming mail and sent documents to correct correspondent.
- Entered data into spreadsheets and verified document accuracy.
- Created spreadsheets using Microsoft Excel for tracking data and creating reports.
- Supported office clerical functions using word processing and other software, email and office machines.
- Updated customer accounts information in the database system accurately.
- Maintained records of employee attendance.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Performed basic bookkeeping tasks such as entering data into accounting software programs such as QuickBooks.
- Maintained accurate inventory records.
- Collaborated with other departments to ensure smooth operations across all areas of the business.
Gatekeeper
Badafi
McAllen, TX
03.2018 - 08.2024
- Greeted visitors, assessed needs and directed to appropriate personnel or department.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
- Responded promptly to emergency situations according to established protocols.
- Received deliveries and ensured they were delivered to the right recipient in a timely manner.
- Prepared reports related to attendance records, visitor log entries.
- Adhered strictly to safety regulations set by the organization.
Bilingual CSR
Manpower-Maximus
McAllen, TX
09.2017 - 03.2018
- Provided excellent customer service to clients with diverse cultural backgrounds, resolving their issues promptly and effectively.
- Provided excellent service and attention to customers through phone conversations.
- Maintained a professional demeanor at all times when interacting with customers either verbally or through written communication.
- Followed standard operating procedures when handling calls from customers according to company policy.
- Assisted with customer requests and answered questions to improve satisfaction.
- Updated databases containing information about individuals who have applied for FEMA aid.
- Documented all interactions with property owners in accordance with agency guidelines.
- Analyzed data from investigations to determine eligibility for disaster assistance programs.
- Advised homeowners on how to properly document losses due to natural disasters.
- Participated in outreach activities promoting awareness of FEMA services available to those affected by natural disasters.
- Provided support during emergency operations when necessary.
- Ensured compliance with federal regulations regarding appropriate use of funds allocated through disaster assistance programs.
- Investigated fraud allegations related to FEMA-funded projects or applications for benefits.
- Compiled reports detailing findings from field inspections and investigations into damages caused by natural disasters.
Quality Control
Manpower- Superior Foods
McAllen, TX
09.2016 - 11.2016
- Implemented and maintained a food quality control program to ensure that all products met established quality standards and regulatory requirements.
- Oversaw and documented quality control procedures, including sampling, testing, and inspection of ingredients, raw materials, and finished products.
- Conducted regular audits of manufacturing processes to identify areas for improvement and ensure compliance with safety and quality standards.
- Conducted regular inspections of food production machinery and equipment to ensure they were clean and free from contaminants before commencing work
- Conducted and monitored compliances with food safety and quality management systems, including Good Manufacturing Practices (GMP).
- Collaborated with suppliers and vendors to establish quality specifications for incoming ingredients and materials.
- Trained and educated employees on quality control procedures, including proper handling and storage of food products.
- Managed and maintained equipment and laboratory facilities used for quality control testing, ensuring proper calibration and functionality.
- Prepared samples for external testing laboratories and third-party auditors to ensure reliable and accurate testing and validation of quality control processes.
Custodian
Duda & Sons Inc
McAllen, TX
07.2015 - 08.2015
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately to maintain professional appearance.
- Maintaining the security of the building by locking doors after hours; ensuring all entrances are closed securely.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Maintaining an organized storage area for custodial supplies and equipment; ordering additional items when needed.
- Completing daily logs detailing work performed each day; updating records of supplies used during shifts.
Education
Bachelor of Science - Exercise Science, OT
The University of Texas Rio Grande Valley
Edinburg, TX05-2024
Skills
- Office Administration
- Document Management
- Records Management
- Data Entry and Maintenance
- Microsoft Excel
- QuickBooks Accounting
- Inventory Tracking and Control
- Customer Service
- Incident Reporting
- First Aid Certified
- AED Certified
- CPR Certified
- Previously Utilized a Bod Pod
Languages
English: Professional, Spanish: Native/ Bilingual
Activities and Honors
Special Olympics, Volunteer
Timeline
Office Clerk
Badafi
04.2025 - 09.2026
Gatekeeper
Badafi
03.2018 - 08.2024
Bilingual CSR
Manpower-Maximus
09.2017 - 03.2018
Quality Control
Manpower- Superior Foods
09.2016 - 11.2016
Custodian
Duda & Sons Inc
07.2015 - 08.2015
Bachelor of Science - Exercise Science, OT
The University of Texas Rio Grande Valley