Karen Peterson
Cypress,CA
Summary
A seasoned sales expert with 15+ years of experience in medical and professional sales, renowned for driving sales. Committed to delivering unparalleled service and cultivating both patient and client partnerships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Patient Care Coordinator
Grover Aesthetics and Surgical Arts
Newport Beach, CA
07.2024 - Current
- I conduct in-depth plastic surgery consultations with high net worth clients, tailoring personalized treatment plans for procedures ranging from $15,000 to $75,000 per procedure.
- Manage a pipeline of qualified leads, leveraging CRM tools to track client interactions, and optimize follow-up strategies using a specific sales outline.
- Help patients utilize financing options if need be such as PatientFi, Cherry, and CareCredit in office.
- Coordinate aftercare and postoperative care for each patient after their surgical procedure.
Senior Patient Concierge
Pure Dermatology & Hair Center
Newport Beach, CA
03.2024 - 07.2024
- Maintained over a 95% patient satisfaction rate by providing exceptional customer service and follow-up care with prestigious clientele.
- Achieved/exceeded monthly sales targets by effectively guiding clients through the decision-making process, building trust, and addressing patient concerns.
- Consulted with prospective patients to assess her restoration goals, educating them on FUT and FUE procedures ranging from $12K to $30K.
- Conducted in-depth consultations to analyze hair loss patterns and recommend personalized treatment plans, increasing conversion rates.
Ophthalmology Sales Consultant/Trainer
NVISION Eye Centers
Newport Beach, CA
11.2020 - 04.2024
- For three consecutive years, led the team in sales and maintained the top conversion rate (92%) out of over 98 employees
- Consistently generated monthly revenue surpassing $300,000, contributing to an annual revenue of over $3.5 million.
Aesthetic Sales Representative
Beauty Bungalow
Tustin, CA
01.2020 - 11.2020
- Recognized within the top 2% of all sales employees for outstanding performance and dedication
- Conducted personalized consultations to establish rapport with clients and effectively promote the deluxe sculpting packages + leading the sales team in most packages sold overall.
- Proficient in selling energy-based devices with packages ranging from $3,000 to $13,000.
Education
Ultrasound Technician -
North-West College
Long Beach, CABachelor of Science - Health Science
Cal State University Dominguez Hills
Skills
Yellow Telescope Sales Trained
Patient care
Negotiation
Customer Service
Medical Terminology
Communication skills
Microsoft Office proficiency
Leadership
Excellent time management
Organizational skills
Certification
- Real Estate License
- ARDMS
- CPR, BLS
Timeline
Lead Patient Care Coordinator
Grover Aesthetics and Surgical Arts
07.2024 - Current
Senior Patient Concierge
Pure Dermatology & Hair Center
03.2024 - 07.2024
Ophthalmology Sales Consultant/Trainer
NVISION Eye Centers
11.2020 - 04.2024
Aesthetic Sales Representative
Beauty Bungalow
01.2020 - 11.2020
Ultrasound Technician -
North-West College
Bachelor of Science - Health Science
Cal State University Dominguez Hills