Summary
Overview
Work History
Education
Skills
Timeline
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Karen Ramirez

San Diego,CA

Summary

Dynamic and Loyal Dental Office Manager with a proven track record at Dr. Matthew Cowman DDS, Inc, for 20 + years enhancing patient satisfaction and streamlining operations. Skilled in dental software and adept at fostering patient relations. Achieved revenue goals through effective management, demonstrating exceptional problem-solving abilities and a commitment to professional excellence. I am looking for a position that will allow both professional and personal growth and excited to see what is come to next in my career path.



Overview

22
22
years of professional experience

Work History

Dental Office Manager

Dr. Matthew Cowman DDS, Inc
12.2002 - Current
  • Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
  • Developed successful marketing strategies to attract new patients while retaining existing clientele base.
  • Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
  • Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
  • Streamlined patient record-keeping with adoption of new dental software, ensuring accuracy and compliance with healthcare laws.
  • Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
  • Managed all aspects of billing and insurance claims, ensuring accuracy and compliance with industry standards.
  • Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.

Education

Bachelor of Arts - Secondary Education

Bethel College
Mishawaka, IN
05-2021

Skills

  • Treatment Planning
  • Dental software proficiency
  • Insurance Billing
  • Patient Relations
  • Workflow Coordination
  • Professional and Courteous
  • Self Motivation
  • Time Management
  • Problem-solving abilities

Timeline

Dental Office Manager

Dr. Matthew Cowman DDS, Inc
12.2002 - Current

Bachelor of Arts - Secondary Education

Bethel College

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Karen Ramirez