Karen Redmond
Millcreek,UT
Summary
Successful leader with 20 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Personable leadership offering several years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Golden Customer Care
Murray, Utah
12.2017 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Education
GED -
State of Minnesota Board of Education
Waseca, MN01.2011
Professional Truck Driving - Cdl
Cedar City Applied Technology College
Cedar City, UT01.2008
Skills
- Interpretation and Translation Services
- Correcting Discrepancies
- Upbeat and Positive Personality
- POS Systems and Ordering Platforms
- Exceptional Communicator
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Customer Retention Strategies
Timeline
Customer Service Associate
Golden Customer Care
12.2017 - Current
GED -
State of Minnesota Board of Education
Professional Truck Driving - Cdl
Cedar City Applied Technology College
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