KAREN REYES
Shelbyville,TN
Summary
Proven track record in enhancing organizational performance and compliance at MINI SUPER LOS 3 REYES LLC, showcasing expertise in AML Investigations and exceptional teamwork. Excelled in strategic management, elevating customer satisfaction, and leading effective compliance training. Demonstrated ability to motivate and discipline teams, driving significant improvements in efficiency and regulatory adherence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager's Assistant
MINI SUPER LOS 3 REYES LLC
06.2017 - Current
- Handled cash accurately and prepared deposits.
- Resolved problems promptly to elevate customer approval.
- Motivated, trained, and disciplined employees to maximize performance.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Strengthened AML compliance culture through regular communication, workshops, and awareness campaigns.
- Improved organizational performance with data-driven analysis and strategic recommendations for management decisionmaking.
Cashier Manager
HMT SABA INC
08.2013 - 04.2017
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Managed relationships with regulators, maintaining open lines of communication to ensure transparent operations.
Team Member
Team Member - Mcdonalds
09.2007 - 05.2013
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
GED -
BEDFORD COUNTY ADULT BASIC EDUCATION
Shelbyville, TNNo Degree - Computer Science
UGM
MEXICOSkills
- Scheduling and calendar management
- Sales Support
- Meeting facilitation
- Human Resources
- Enhanced Due Diligence
- Suspicious Activity Reporting
- Transaction monitoring
- Know Your Customer
- Bank Secrecy Act
- Compliance Training
- Patriot Act Compliance
- AML Investigations
- Teamwork and Collaboration
Certification
- CERTIFIED LEGAL COMPLIACE OFFICER RIA MONEY TRANSFER - 6 YEARS
- CERTIFIED COMPLIANCE OFFICER VIGO ,WESTERN UNION - 6 YEARS
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
General Manager's Assistant
MINI SUPER LOS 3 REYES LLC
06.2017 - Current
Cashier Manager
HMT SABA INC
08.2013 - 04.2017
Team Member
Team Member - Mcdonalds
09.2007 - 05.2013
GED -
BEDFORD COUNTY ADULT BASIC EDUCATION
No Degree - Computer Science
UGM