Karen Rivera
Santa Ana,CA
Summary
Goal-driven and highly effective at coordinating documents and processes between departments and individuals. Effective communicator with a collaborative mindset, ready to bring fresh perspectives, and a strong work ethic to any team.
Overview
8
8
years of professional experience
Work History
Operation Support Specialist
Finance of America Mortgage
Irvine, CA
09.2019 - Current
- Coordinated with loan officers and sales managers to resolve mortgage application issues and obtain the necessary documentation.
- Ordered appraisals, credit reports, flood certifications, verifications of employment, income, assets.
- Responded to vendors' inquiries via phone, email, or chat.
- Prepared regular status updates for vendors regarding the progress of operational tasks.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Cashier/Birthday Party Coordinator
Chucke E Cheese
Garden Grove, CA
06.2017 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Trained new team members.
- Resolved customer complaints professionally in accordance with company policy.
Education
High School Diploma -
La Quinta High School
Westminster, CA06-2016
Skills
- Customer engagement
- Clear communication
- Deadline management
References
References available upon request.
Timeline
Operation Support Specialist
Finance of America Mortgage
09.2019 - Current
Cashier/Birthday Party Coordinator
Chucke E Cheese
06.2017 - Current
High School Diploma -
La Quinta High School