Karen Rivera
Tomball,TX
Summary
Dynamic Property Manager with expertise in budget management, customer relationship management, and team leadership. Proven ability to enhance resident satisfaction and streamline operations for optimal performance.
Overview
7
7
years of professional experience
Work History
Property Manager
GPI Real Estate Management
Tomball, Texas
04.2025 - Current
- Manage day-to-day property operations, staying actively involved in all on-site activities
- Work closely with leasing and maintenance teams to keep operations running smoothly
- Monitor property performance and take immediate action to improve occupancy and resident satisfaction
- Handle resident concerns in person, providing quick and effective resolutions
- Partner with maintenance daily to prioritize and complete work orders on time
- Walk units regularly to ensure they are clean, repaired, and ready for move-in
- Track and control expenses to stay within budget and avoid overspending
- Create purchase orders and enter invoices, ensuring accurate and timely processing
- Meet with property owners weekly to review traffic, occupancy, expenses, and property goals
- Conduct outreach marketing, including local visits and follow-ups to drive traffic
Property Manager
Asset Living
Tomball, Texas
08.2022 - 03.2025
- Oversaw daily property operations to ensure smooth and efficient performance
- Led team through operational changes while maintaining property stability
- Managed resident relations by addressing concerns and maintaining strong communication
- Coordinated maintenance and ensured timely completion of work orders
- Conducted regular property and unit inspections to maintain standards and compliance
- Approved invoices and purchase orders, verifying accuracy and proper budget coding
- Controlled expenses and maintained budget, including petty cash management
- Managed lease enforcement, including applications, renewals, notices, and evictions
- Monitored market trends and implemented marketing strategies to drive occupancy and revenue
- Organized resident events to increase engagement and satisfaction
Property Manager
ParaWest Management
Houston, Texas
02.2019 - 05.2021
- Overlooked leasing activity – follow up on leads and approve application outstanding
• Actively managed customer satisfaction and improve retention rate - encourage property staff to follow up on renewals
• Reviewed collections daily and make decisions where required
• Monitored all property work orders and supervise execution with lead maintenance personnel
• Managed the make ready schedule and supervise the progress
• Audited rent roll to monitor rent, lease expiration, MTM tenants, evictions
• Attended emergency calls and assign work to the on-call maintenance
Education
High School Diploma -
Dekaney High School
Houston, TX06-2012
Skills
- Customer relationship management
- Budget management
- Team leadership
- Problem solving
- Effective communication
- Skilled multi-tasker
Languages
English
Professional
Spanish
Professional
Timeline
Property Manager
GPI Real Estate Management
04.2025 - Current
Property Manager
Asset Living
08.2022 - 03.2025
Property Manager
ParaWest Management
02.2019 - 05.2021
High School Diploma -
Dekaney High School