Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Karen Robinson

Chandler,AZ

Summary

Professional sales expert with strong focus on logistics and freight solutions. Valued for collaboration, reliability, and adaptability. Skilled in relationship management, negotiation, and problem-solving. Known for consistently driving results and meeting evolving client needs.

Overview

20
20
years of professional experience

Work History

Carrier Sales Representative

US Xpress
10.2020 - Current
  • Finding and building relationships for carriers
  • Book loads from load board and covering dedicated freight
  • Tracking loads and finalizing in the system for payment
  • Handling large, dedicated lanes for Dollar General, Walmart and FedEx

Sales Consultant (part-time)

CarMax
04.2019 - 03.2022
  • Greet customers
  • Provide test drives
  • Run customer finance
  • Sign loan, title and sales paperwork with customers
  • Providing customer with an iconic experience

Customer Service Manager

Action Box Container
03.2010 - 08.2019
  • Recruit, train, develop and evaluate staff
  • Resolve customer concerns in a timely and efficient manner
  • Liaison between all departments, internal & external customers
  • Participate in projects and all other duties assigned by Management
  • Managing a team of customer service representatives
  • Help to develop and implement a customer service policy
  • Excellent order entry skills, taking into consideration company time and cost
  • Diffuse difficult situations between customer service representatives and customers
  • Determines customer requirements by maintaining contact with customers
  • Evaluates Customer Service Department in all aspects including but not limited to: accuracy, timeliness, completion of tasks, customer service
  • Works closely with Scheduling manager, Production Manager and Shipping Manager to assure prompt attention to all customers' needs to ensure prompt order delivery

Project Manager/Buyer

One Source Industries
09.2005 - 03.2010
  • Contract packaging (Revlon, Kodak & Maybelline)
  • Meeting budgets and deadline for projects
  • Coordinating all inbound and outbound freight
  • Estimating and purchasing all components for production
  • Responsible for negotiating pricing and delivery with vendors
  • Coordinating components for production and tracking productions from beginning to end
  • Primarily acting as a liaison between customers, salespeople, designers, vendors and other support personnel

Education

Some college -

Skills

  • Inside Sales
  • Strong negotiation skills
  • Goal-oriented mindset
  • Logistics
  • Teamwork
  • Transportation regulations awareness
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Listening skills
  • Problem-solving abilities
  • Multitasking
  • Reliability

Additional Information

  • AREAS OF EXPERTISE
  • Project- budgeting, timing and production scheduling for fortune 500 companies
  • Customer Service Management, Enhancement and Satisfaction
  • Receiving/Staging incoming product
  • Front-End Supervision
  • Procurement
  • Complaint Handling/Resolution
  • Coordinating shipments
  • Inside sales
  • Order Processing/Fulfillment
  • Inventory management
  • COMPUTER SKILLS
  • Accounting Software (Quickbooks)
  • EMail Software (Outlook)
  • Internet Browser (Internet Explorer, Firefox)
  • Peripheral Devices (Scanners, Printers, Fax)
  • Personal Computers
  • Presentation Software (PowerPoint)
  • Spreadsheet Software (Excel)
  • Utility Software (Virus, File Compression)
  • Word Processing Software (Word, WordPerfect)

Timeline

Carrier Sales Representative

US Xpress
10.2020 - Current

Sales Consultant (part-time)

CarMax
04.2019 - 03.2022

Customer Service Manager

Action Box Container
03.2010 - 08.2019

Project Manager/Buyer

One Source Industries
09.2005 - 03.2010

Some college -

Similar Profiles

CREATE PROFILE
Karen Robinson