Karen Robinson
Summary
Highly skilled Public Safety Telecommunicator with background in efficiently managing emergency response operations. Possess strong ability to quickly assess situations, communicate effectively with diverse individuals, and coordinate with emergency services. Known for maintaining calm under pressure and making impactful decisions that ensure public safety. Have contributed to improving response times and quality of service in previous roles.
Overview
36
36
years of professional experience
Work History
911 Dispatcher
Hancock County 911 Center
Greenfield
01.1990 - Current
- Answer emergency calls and gather critical information from callers.
- Provide pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
- Assess callers' needs and dispatch appropriate personnel to respond to emergencies.
- Coordinate responses with police, fire, and medical services during emergencies.
- Monitor radio communications and dispatch units to various incidents.
- Supported police officers in the field by locating addresses, researching suspects, and running license plate numbers.
- Monitored multiple radio frequencies while entering data into computer system to ensure accurate communication.
- Utilized mapping software to quickly and accurately plot incident locations for effective response.
- Coordinated responses between multiple law enforcement agencies during multi-jurisdictional incidents.
Intelligence Analyst
Greenfield Police Department
Greenfield
01.2018 - 01.2022
- Analyzed crime data to identify trends and patterns, informing proactive investigations.
- Collaborated with law enforcement agencies to share intelligence and enhance operations.
- Developed comprehensive reports that summarized intelligence findings, enhancing departmental briefings.
- Monitored social media platforms for potential threats or criminal activities.
- Gathered and disseminated raw intelligence, facilitating real-time analysis and informed decision-making.
Sex/Violent Offender Coordinator
Hancock County Sheriff's Department
Greenfield
01.2008 - 01.2016
- Coordinated compliance checks with surrounding agencies (Marion County Sheriff/USMS) to ensure effective monitoring of offenders.
- Maintained records (including court orders) of individuals convicted of sex/violent offenses that required registration.
- Monitored social media profiles for compliance with regulations, ensuring adherence to legal standards.
- Drafted search warrants and probable cause affidavits to support investigations into registered offenders.
- Physical checks of registered offenders residence/work locations.
Education
Associate of Applied Science - Computer Science
Ivy Tech Community College of Indiana
Indianapolis, IN05-1987
High School Diploma -
Greenfield Central High School
Greenfield, IN05-1985
Skills
- Information gathering and relay
- Attention to detail
- Effective communication
- Map reading skills
- Decision-making
- Problem solving
- Work under pressure
- Teamwork and collaboration
- Data entry
- Typing speed
- Multitasking ability
Timeline
Intelligence Analyst
Greenfield Police Department
01.2018 - 01.2022
Sex/Violent Offender Coordinator
Hancock County Sheriff's Department
01.2008 - 01.2016
911 Dispatcher
Hancock County 911 Center
01.1990 - Current
Associate of Applied Science - Computer Science
Ivy Tech Community College of Indiana
High School Diploma -
Greenfield Central High School