Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

Karen Terry

Hixson,Tennessee

Summary

Energetic and friendly Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.

Overview

9
9
years of professional experience
1
1
Certification

Work History

FLIGHT ATTENDANT

Spirit Airlines
10.2022 - Current
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.

FLIGHT ATTENDANT

Republic Airways
11.2021 - 10.2022
  • All flight attendant duties listed above under Spirit Airlines

POLICE/FIRE DISPATCHER

Emergency Dispatcher
08.2019 - 10.2021
  • Receive and effectively process incoming telephone or alarm system calls requesting emergency and non-emergency police, fire, and ambulance services.
  • Reduced errors in communication through strict adherence to established protocols and guidelines for radio transmissions.
  • Participated in ongoing professional development opportunities, staying current on industry best practices and emerging technologies.
  • Facilitated inter-agency cooperation during large-scale emergencies or disaster situations for optimal resource allocation and response coordination.
  • Improved response times by efficiently prioritizing emergency calls and dispatching appropriate services.

EMS Dispatcher

Memorial Hospital
08.2019 - 10.2020
  • All call taking and dispatching duties listed above under Lookout Mountain Police and Fire Department.
  • Implemented an efficient resource allocation system, optimizing the use of personnel and equipment during emergencies.

Motor Transportation Operations Specialist

United States Army Reserves
11.2015 - 06.2020
  • Transport military personnel, VIPs, and equipment quickly and safely.
  • Check vehicles to ensure mechanical, safety and emergency equipment is in good working order.
  • Read and interpret maps to determine vehicle routes.
  • Honorable service

Emergency Dispatcher

Hamilton County 911 Emergency Services
04.2018 - 06.2019
  • All call taking and dispatch duties listed above under Lookout Mountain Police and Fire Department.

Education

Associate of Science - Business Administration And Management

John A. Gupton College
Nashville, TN
05.2023

CNA Certified Nursing Assistant -

Miller Motte Technical College
Chattanooga, TN
05.2017

High School Diploma -

Hixson High School
Hixson, TN
05.2012

Skills

  • Proficient in time management, conflict resolution, and critical thinking
  • Hospitality service expertise
  • Food and Beverage Service
  • Safety Procedures
  • Customer Service
  • Strong Work Ethic
  • First Aid
  • Reliability and punctuality

Certification

  • Emergency Medical Dispatcher License 12212575
  • BLS/CPR 205503852413
  • Resource Management Certification IS-00703.a
  • Certified Nursing Assistant

Volunteer Experience

  • Samaritans Purse International Relief
  • American Society for the Prevention of Cruelty to Animals
  • Heifer International

Timeline

FLIGHT ATTENDANT

Spirit Airlines
10.2022 - Current

FLIGHT ATTENDANT

Republic Airways
11.2021 - 10.2022

POLICE/FIRE DISPATCHER

Emergency Dispatcher
08.2019 - 10.2021

EMS Dispatcher

Memorial Hospital
08.2019 - 10.2020

Emergency Dispatcher

Hamilton County 911 Emergency Services
04.2018 - 06.2019

Motor Transportation Operations Specialist

United States Army Reserves
11.2015 - 06.2020

Associate of Science - Business Administration And Management

John A. Gupton College

CNA Certified Nursing Assistant -

Miller Motte Technical College

High School Diploma -

Hixson High School

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