Karen Simonson
Orlando,FL
Summary
Dynamic Front Desk Receptionist with a proven track record at Orlando Orthopedic Center, excelling in customer service and appointment scheduling. Recognized for enhancing operational efficiency and maintaining compliance with HIPAA regulations. Skilled in data entry and call routing, ensuring seamless patient experiences and effective communication.
Overview
16
16
years of professional experience
Work History
Front Desk Receptionist
Orlando Orthopedic Center
Orlando
07.2013 - 03.2025
- Managed patient check-in and check-out processes to enhance operational efficiency.
- Coordinated appointment scheduling using electronic health record systems to optimize clinician workflows.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly and professionally.
- Assisted in maintaining accurate patient records, ensuring compliance with HIPAA regulations and internal policies.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Front Desk Receptionist
Latimer Vision Center
Oklahoma City, OK
04.2011 - 06.2013
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Front Desk Receptionist
Orthopedics of Brevard
Rockledge, FL
06.2009 - 10.2010
- Completed all tasks in compliance with company policies and procedures.
Education
High School Diploma -
Warwick Veterans Memorial High School
Warwick, RISkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Scheduling
- Appointment scheduling
- Call routing
- Clerical support
- Client communication
- Appointment confirmation
Timeline
Front Desk Receptionist
Orlando Orthopedic Center
07.2013 - 03.2025
Front Desk Receptionist
Latimer Vision Center
04.2011 - 06.2013
Front Desk Receptionist
Orthopedics of Brevard
06.2009 - 10.2010
High School Diploma -
Warwick Veterans Memorial High School