Karen Sterner
San Antonio,TX
Summary
Detail-oriented Medical Receptionist with extensive experience in electronic health records and insurance verification. Proven ability to manage patient interactions effectively while ensuring HIPAA compliance.
Overview
21
21
years of professional experience
Work History
Medical Receptionist
Dr. Kevin Browne
San Antonio, Texas
07.2009 - Current
- Manage appointment scheduling using electronic health record system (Greenway EMR).
- Greet and check in patients, update patient information in computer system.
- Enter insurance, demographics and health history into patient record.
- Verify patient insurance information and collect necessary co-pay and balances.
- Assist patients with inquiries about office policies and procedures.
- Process medical records requests in compliance with privacy regulations.
- Call patients to confirm scheduled appointment and obtain additional details.
- Retrieve faxes and upload documents to patient charts.
- Transmit medical records and other correspondence by mail, e-mail, or fax.
- Take messages from patients and promptly relay to appropriate staff.
- Schedule surgeries, obtain authorizations, go over financial obligation for physician services, submit quote request to ambulatory and anesthesia for patient.
- Prepare reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Order office supplies as needed to maintain inventory levels.
- Clean rooms and tools using proper sterilization methods.
- Set up room for office procedures, organize instruments accordingly for scheduled procedure.
- Assist with office procedures
- Managed patient account collections to ensure timely payments.
- Follow up on claims
Medical Receptionist
La Femme OBGYN
San Antonio, Texas
06.2005 - 07.2009
- Verified patient insurance information and collected necessary co-pays.
- Greeted patients warmly and guided them through check-in procedures.
- Assisted patients with inquiries about office policies and procedures.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Maintained organized patient files to ensure easy access to information.
- Entered insurance, demographics and health history into patient database.
- Informed patients of financial responsibilities prior to rendering services.
- Routed laboratory or diagnostic results to appropriate staff.
Education
High School Diploma -
Brackenridge High School
San Antonio06-2000
Some College (No Degree) - Applied Psychology
San Antonio College
San Antonio, TXSkills
- Electronic health records
- EMR / EHR
- HIPAA compliance
- Insurance verification
- Payment collection
- Outpatient care
- Office Administration
- Time management
- Teamwork and collaboration
- Patient education
- Bilingual
Languages
Spanish
Limited
Timeline
Medical Receptionist
Dr. Kevin Browne
07.2009 - Current
Medical Receptionist
La Femme OBGYN
06.2005 - 07.2009
High School Diploma -
Brackenridge High School
Some College (No Degree) - Applied Psychology
San Antonio College