Karen Tran
Summary
Achieved significant sales goals and customer satisfaction at KFT by leveraging expert upselling techniques and effective complaint handling. Trained new staff, ensuring rapid integration and excellence in guest service. Demonstrated prowess in human resource management and maintaining high hygiene standards, contributing to a growing repeat client base.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server Shift Leader
Token Ramen
10.2023 - Current
- Consistently met or exceeded sales goals through upselling techniques.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Managed inventory levels to reduce waste, ordering supplies in a timely manner based on projected needs.
Nail Technician
Proline Nails
06.2021 - 12.2023
- Established strong client relationships through exceptional customer service and communication skills.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Communicated effectively with management concerning important customer issues.
- Grew repeat client base through effective marketing and customer service.
Server
Pho Ever Noodles
01.2023 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
Associate of Science - Nursing
Hillsborough Community College
Tampa, FL05.2026
High School Diploma -
Sumner High School
Riverview, FL05.2023
Skills
- Assignment Delegation
- Guest service
- Human Resource Management
- Table Bussing
- Complaint Handling
Accomplishments
Achieved a 4.0 GPA at Hillsborough Community College for nursing prerequisites
Principal's list throughout High School
Graduated with a Seal of Biliteracy
Certification
- Licensed Nail Technician
- Seal of Biliteracy
Languages
Vietnamese
Native or Bilingual
Spanish
Limited Working
Timeline
Server Shift Leader
Token Ramen
10.2023 - Current
Server
Pho Ever Noodles
01.2023 - 05.2023
Nail Technician
Proline Nails
06.2021 - 12.2023
Associate of Science - Nursing
Hillsborough Community College
High School Diploma -
Sumner High School
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