Hi, I’m
Karen Valdez
Mesa,AZ
Summary
Dynamic and results-oriented Sales Associate with proven expertise in customer service and adaptability, honed through experiences at Rainbow Shops and other retail environments. Excelled in building customer relationships and enhancing satisfaction, leveraging strong problem-solving and organizational skills. Demonstrated leadership in high-stress situations, contributing to team goals and improving operational efficiency.
Overview
4
years of professional experience
Work History
Rainbow Shops
Sales Associate
11.2024 - Current
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Bath & Body Works
Seasonal Worker
11.2024 - 01.2025
Job overview
- Managed seasonal displays, attracting attention and driving sales through strategic placement.
- Conducted basic maintenance on tools and equipment to prolong lifespan.
- Supported team goals with proactive communication and collaboration.
- Adapted to varying tasks and schedules to meet changing operational needs.
- Improved customer satisfaction by assisting with product selection and providing timely service.
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Rebate Autoglass
Sales Associate
08.2020 - 07.2022
Job overview
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Education
Arizona State UniversityPhoenix, AZ
Bachelor of Science from Criminology And Criminal Justice
12-2026
Maricopa Community Colleges, Mesa Community CollegeMesa, AZ
Associate of Arts from Criminal Justice
12-2024
University Overview
- 3.6 GPA
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Peer collaboration
- Educational research
- Adaptability
- Organization
- Creative
- Versatile
- Leadership skills
- Extracurricular activities
Languages
Spanish
Native or Bilingual
Interests
- Gym Workouts
- Team Sports
- High-Intensity Interval Training
- Swimming
- Music
- Crafting and DIY Projects
- I have a passion for photography and editing photos.
- Drawing and Painting
- Stand-up Paddleboarding (SUP)
- Volunteer Work
- Road Trips
- I like trying new recipes and food trends.
- Watching Movies and TV Shows
Timeline
Sales Associate
Rainbow Shops
11.2024 - Current
Seasonal Worker
Bath & Body Works
11.2024 - 01.2025
Sales Associate
Rebate Autoglass
08.2020 - 07.2022
Arizona State University
Bachelor of Science from Criminology And Criminal Justice
Maricopa Community Colleges, Mesa Community College
Associate of Arts from Criminal Justice
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