Karen Williams
St. George,UT
Summary
Dynamic professional with a proven track record in customer service and dispute resolution, honed at America West Airlines. Excelled in enhancing client satisfaction and loyalty through empathetic engagement and effective problem-solving. Skilled in data entry and social skills development, demonstrating exceptional patience and a fast-learning ability. Achieved significant improvements in client relations and operational efficiency.
Overview
21
21
years of professional experience
Work History
Caregiver, Special Needs
Self-employed
10.2007 - 06.2024
- Prepared meals and snacks and fed clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
Collage Enrollment Counselor
University Of Phoenix
06.2005 - 12.2007
- Provided ongoing support to enrolled students, ensuring a smooth transition into their academic programs.
- Assisted in the creation of targeted marketing materials to attract qualified applicants for specific programs.
- Coordinated efforts with faculty members to establish clear expectations and ensure ongoing student success throughout their academic careers.
- Boosted application completion rates through consistent follow-up with prospective students.
Customer Service Representative
America West Airlines
08.2003 - 06.2005
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
No Degree - Social Work
Butte College
Oroville, CA04.1999
High School Diploma -
John F. Kennedy High School
Granada Hills, CA06.1980
Skills
- Customer Service
- Cash Handling
- Social Skills Development
- Autism Spectrum Knowledge
- Patience and understanding
- Fast Learner
- Attentive to People
- Team Collaboration
- Customer service expertise
- Data Entry
- Dispute Resolution
- Call Center Operations
Accomplishments
- Certification in data entry
- Typing skills (75 WPM)
- Received top customer service award at AWA in graduating class
Timeline
Caregiver, Special Needs
Self-employed
10.2007 - 06.2024
Collage Enrollment Counselor
University Of Phoenix
06.2005 - 12.2007
Customer Service Representative
America West Airlines
08.2003 - 06.2005
No Degree - Social Work
Butte College
High School Diploma -
John F. Kennedy High School
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