Karen Ziegler
Summary
Proficient in optical dispensing and insurance verification, while delivering exceptional customer service. Skilled in frame selection and troubleshooting eyewear, ensuring high levels of patient satisfaction and operational efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Optician
Jones Eye Care And Surgery
Bridgeton Mo
01.2019 - Current
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
Optician
Erker's Fine Eyewear
Ladue Mo
07.2013 - 01.2019
- Manager
- Frame Purchasing and Optical Supplies
- Dispensing, Fitting and troubleshooting of Eyewear
- Insurance billing, reconciliation of statements
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing Eyewear to prevent potential errors or dissatisfaction.
Optician
Des Peres Eye Center
Des Peres, MO
01.2005 - 07.2012
- Insurance billing of eyewear and exams, reconciliation of statements
- Frame Purchasing and Optical Supplies
- Dispensing, Fitting and troubleshooting of Eyewear
- increased optical sales 57% over 7 yr period. 9% yearly growth. 36% profit margin.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing Eyewear to prevent potential errors or dissatisfaction.
Education
High School Diploma -
Ruskin High School
Kansas City, MOABO Certification Classes/ABO Certified
Meramec Community College
St Louis, MOSkills
- Customer service
- Insurance verification
- Computer skills
- Repairing glasses
- Optical dispensing
- Retail sales
- Frame selection
- Product upselling
- Contact lens
- Optical equipment operation
- Visual acuity testing
- Eyewear trends
- Frame fitting
- Billing processing
- Inventory management
Certification
- Certified Optician
- Ophthalmology and Optometry coding and billing certificate of completion
Timeline
Optician
Jones Eye Care And Surgery
01.2019 - Current
Optician
Erker's Fine Eyewear
07.2013 - 01.2019
Optician
Des Peres Eye Center
01.2005 - 07.2012
High School Diploma -
Ruskin High School
ABO Certification Classes/ABO Certified
Meramec Community College