Karena Avila
Angry Chickz
Salinas,CA
1
Certification
12
years of professional experience
Dynamic restaurant manager with expertise in operations management, cost control, and staff scheduling. Proven track record of enhancing service quality and driving profitability through strategic decision-making and team leadership.
Work History
Restaurant General Manager
1 Year 4 Months- Oversaw daily restaurant operations, ensuring high-quality service and customer satisfaction.
- Managed inventory systems, optimizing stock levels and reducing waste.
- Trained and mentored staff, fostering a collaborative and efficient work environment.
- Implemented marketing strategies to enhance brand visibility and drive sales growth.
- Analyzed financial reports, identifying cost-saving opportunities and improving profitability.
- Cultivated relationships with suppliers, negotiating contracts to secure favorable terms.
- Led team meetings to communicate goals, share feedback, and boost employee engagement.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
General Manager
1 Year 1 Month- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
General Manager
1 Year 2 Months- Streamlined processes to reduce wait times during peak hours, enhancing customer satisfaction levels.
- Collaborated with marketing teams on promotional campaigns, increasing brand visibility within the community.
- Led initiatives focused on sustainability practices, reducing waste while maintaining product quality standards.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed budget implementations, employee evaluations, and contract details.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
General Manager
5 Years 3 Months- Oversaw daily operations, ensuring optimal efficiency and service quality.
- Developed and implemented training programs for staff to enhance product knowledge and customer engagement.
- Analyzed sales data to identify trends, driving strategic decisions for inventory management and promotions.
- Fostered a positive team environment, mentoring employees to improve performance and retention rates.
- Managed vendor relationships to ensure timely supply deliveries and cost-effective procurement of ingredients.
- Developed and implemented strategies to increase sales and profitability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Shift Leader
3 Years 5 Months- Supervised daily operations to ensure adherence to quality and service standards.
- Trained and mentored new team members on product preparation and customer service techniques.
- Managed inventory levels, coordinating restocking efforts to minimize shortages and waste.
- Implemented workflow improvements that enhanced order accuracy and speed of service.
- Maintained cleanliness and organization of work area, adhering to health and safety regulations.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Education
GED
Skills
Operations management
Inventory management
Food safety
Cost control
Pre-shift walk-through
Staff scheduling
Hiring decisions
Labor management
Customer engagement
Health code compliance
Guest relations
Budget planning
Sanitation standards
POS system
Kitchen oversight
Service standards
Staff management
Team management
Certification
Servesafe Training - [Timeframe]
Timeline
Restaurant General Manager
Angry Chickz
04.2025 - CurrentRead More
General Manager
Jamba
03.2024 - 04.2025Read More
General Manager
Five Guys
01.2023 - 03.2024Read More
General Manager
Jamba Juice
10.2017 - 01.2023Read More
Shift Leader
Jamba Juice
05.2014 - 10.2017Read More
Salinas High
GED
Read More