Karena Chatram
Bronx,NY
Summary
Responsible and reliable college student seeking fulfilling part-time employment. Searching for an exciting and diverse work environment where I can apply one of my many skills. Demonstrating strong communication, and teamwork skills, with the ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Nonetheless, I am motivated, and determined to drive my own development.
Overview
3
3
years of professional experience
Work History
Front of House Employee
Nordstrom
2023.09 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
Sales Associate
Superdry Store
2022.03 - 2022.06
- Loved helping customers and explaining more about the company and what it has to offer as well as the material and recycled bottles that were incorporated in the making.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Greeted customers entering store and responded promptly to customer needs.
Seasonal Sales Associate
Journeyz
2021.11 - 2022.02
- Engaged with customers within less than 5 seconds of entry making sure everyone was taken care of and didn’t need assistance
- If needed, retrieved the item asked for along with 3 other items such as sale items, most popular items, and items similar to what was asked for all within a minute
- Collaborated with team members to achieve monthly sales targets.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Arts - Sociology
Purchase College
New york, Ny05.2026
High School Diploma -
Bronx Theatre High School
Bronx, NY06.2022
Skills
- Customer Service
- Listening Skills / Great communicator
- Time Management
- Problem solving
- Leadership
Additional Information
- Community Service with POTS, Bronx NY, 10458
(40 hr)
Timeline
Front of House Employee
Nordstrom
2023.09 - Current
Sales Associate
Superdry Store
2022.03 - 2022.06
Seasonal Sales Associate
Journeyz
2021.11 - 2022.02
Bachelor of Arts - Sociology
Purchase College
High School Diploma -
Bronx Theatre High School
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