Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Karen Galvez

Ocala,FL

Summary

Responsible professional with several years of experience in fast-paced service settings. Enthusiastic to share skills and knowledge in any setting. Strong work ethic, and excellent communication skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Waitress/Host

Church Street Tavern
Burlington , VT
04.2023 - 10.2025
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Set up tables in between patrons to reduce wait times.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.

Receptionist

Phoenix Physical Therapy
South Burlington, Vermont
08.2024 - 02.2025
  • Updated and recorded customer or client information to maintain accounts.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
  • Answered and directed incoming calls using multi-line telephone system.
  • Managed company database and ensured the accuracy of contact information.
  • Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.

Counter Staff Member

Ramuntos Brick Oven Pizza
Williston, VT
11.2019 - 02.2025
  • Performed opening and closing duties such as inventory checks, stocking supplies, cleaning work area.
  • Operated cash register accurately to process customer orders.
  • Greeted customers in a friendly and courteous manner.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.

Waitress

Parkway Diner
South Burlington , Vermont
03.2024 - 01.2025
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Answered questions about menu items, ingredients, and pricing.
  • Provided exceptional service to high volume of daily customers.

Daycare Floater

Kid Logic Learning
South Burlington, Vermont
04.2022 - 12.2022
  • Supervised, monitored, and engaged with children of all ages during outdoor activities.
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events.
  • Completed daily reports on each child's behavior, meals served, and naps taken.

Education

High School Diploma -

Champlain Valley Union High School
Hinesburg
06-2022

Skills

  • Customer service
  • Hospitality service expertise
  • Menu recommendations
  • Point of sale systems
  • Dish preparation

Languages

Spanish
Native/ Bilingual

Certification

  • Alcohol Serving License

Timeline

Receptionist

Phoenix Physical Therapy
08.2024 - 02.2025

Waitress

Parkway Diner
03.2024 - 01.2025

Waitress/Host

Church Street Tavern
04.2023 - 10.2025

Daycare Floater

Kid Logic Learning
04.2022 - 12.2022

Counter Staff Member

Ramuntos Brick Oven Pizza
11.2019 - 02.2025

High School Diploma -

Champlain Valley Union High School

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Karen Galvez