Madison Busic
Toms River,NJ
Summary
Detail-oriented professional with a strong background in customer service at Sandcastle Diner. Proven ability to excel in high-pressure environments while maintaining exceptional service standards. Skilled in cash handling and effective communication, ensuring a seamless experience for guests and patients alike. Committed to enhancing satisfaction through teamwork and attention to detail.Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Overview
4
4
years of professional experience
Work History
Waitress/Host
Sandcastle Diner
Beachwood, NJ
04.2021 - Current
- Provided excellent customer service by attentively taking orders and addressing guest inquiries.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Adapted quickly to changing menu items and daily specials, effectively communicating updates to customers.
- Supported team in managing cash register operations, processing payments accurately and efficiently.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Patient Access Representative
Community Medical Center Hospital
Toms River, NJ
11.2023 - 07.2024
- Managed patient registration process to ensure accurate data entry and compliance with health regulations.
- Coordinated insurance verifications, clarifying coverage details to enhance patient understanding and satisfaction.
- Streamlined communication between departments, enhancing collaboration and improving overall patient experience.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Education
Nursing
Ocean County College
Toms River, NJ06-2027
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Hospitality service expertise
- Cleanliness
- Decision-making
- Cash handling
- Payment processing
- Memory retention
- Order accuracy
- Active listening
- Time management
Timeline
Patient Access Representative
Community Medical Center Hospital
11.2023 - 07.2024
Waitress/Host
Sandcastle Diner
04.2021 - Current
Nursing
Ocean County College