Madilyne Parrish
Universal City,TX
Summary
Dynamic and results-oriented professional with a proven track record at Marriot Hotel, excelling in customer service and team collaboration. Expert in safe food handling and complex problem-solving, significantly enhancing dining experiences. Skilled in boosting sales through exceptional service, demonstrating a strong ability to multitask and resolve complaints, fostering customer loyalty and repeat business. Motivated Job Title with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
3
3
years of professional experience
Work History
Waitress/host
Jims
San Antonio, TX
11.2021 - Current
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
Bistro Attendant
Marriot Hotel
San Antonio, TX
07.2021 - 11.2021
- Trained new bistro attendants on company policies, procedures, and best practices for exceptional service.
- Resolved customer complaints professionally, maintaining a positive reputation for the establishment.
- Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery to guests.
- Adhered to strict health department guidelines for food handling and sanitation procedures in all work areas.
- Promoted special events and promotions to customers, boosting overall sales revenue.
- Streamlined communication between front-of-house staff and kitchen teams through effective use of point-of-sale systems.
Cashier
Dollar Tree
Converse
05.2021 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Roosevelt Highschool
San Antonio, TX05.2021
Skills
Customer Service
Strong multitasking
Greeting guests
Team Collaboration
Cleanliness
Safe Food Handling
Menu Recommendations
Payment Processing
Service prioritization
Complex Problem-Solving
Complaint resolution
Food safety understanding
Performance Improvement
High-volume dining
Timeline
Waitress/host
Jims
11.2021 - Current
Bistro Attendant
Marriot Hotel
07.2021 - 11.2021
Cashier
Dollar Tree
05.2021 - 07.2021
Roosevelt Highschool