Karen Raquel Montoya
Huntington,WV
Summary
Compassionate professional in healthcare patient relations, known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Marshall Health Network
Huntington, WV
06.2024 - Current
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Collaborated with clinical and administrative staff to meet patient needs.
- Applied HIPAA privacy and security regulations while handling patient information.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
Medical Interpretation Over the Phone
Solvo
Medellin
01.2023 - 03.2024
- Responded to requests from healthcare staff or physicians for interpreter services.
- Attended online meetings to provide members with oral translations of conversations and information.
- Monitored interpreter performance to ensure accuracy and consistency of translations.
- Maintained a professional demeanor when interacting with clients and patients.
- Provided simultaneous interpretation for medical appointments, surgeries and consultations.
Bilingual Customer Service Representative
Teleperformance
Medellin
12.2020 - 06.2021
- Exceeded established service goals while leveraging customer service, and employee management best practices.
- Handled translation calls with open and clear communication skills to quickly get to root of each issue.
- Resolved customer complaints in a professional manner while adhering to corporate policies and procedures.
Medical Interpreter
Global Transformation
Medellin
06.2018 - 10.2020
- Responded to requests from healthcare staff or physicians for interpreter services.
- Wrote verbal patient instructions exactly as ordered by health professionals in patient's native language.
- Maintained a professional demeanor when interacting with clients and colleagues.
- Logistic support.
- Interpreter for medical brigades with health professionals.
Education
Some College (No Degree) - Animal Science
University of Antioquia
ColombiaSkills
- Insurance verifying
- Recording histories
- Document filing
- Check-in coordination
- Appointment confirmation
- Interpreting physician orders
- Office administration
- Scheduling appointments
- Data entry proficiency
- Phone etiquette
- Insurance verification
- Medical terminology
- Usage of Microsoft Office
- Electronic Health Records
- Cross-cultural sensitivity
- Fluent in English and Spanish
- Appointment scheduling
- Workflow optimization
- Medical insurance
- Verbal and written communication
Languages
Spanish
Native/ Bilingual
Timeline
Patient Service Representative
Marshall Health Network
06.2024 - Current
Medical Interpretation Over the Phone
Solvo
01.2023 - 03.2024
Bilingual Customer Service Representative
Teleperformance
12.2020 - 06.2021
Medical Interpreter
Global Transformation
06.2018 - 10.2020
Some College (No Degree) - Animal Science
University of Antioquia