Karey Miller-Blake
Murrieta,CA
Summary
Administrative support professional with experience coordinating calendars, scheduling meetings, preparing agendas, and maintaining accurate records. Strong customer service, call handling, and issue escalation skills support smooth daily operations and clear communication with management, vendors, and clients.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Administrative Assistant
Avalon Management
09.2025 - Current
- Supported management staff by scheduling meetings, preparing agendas, and maintaining organized records.
- Maintain calendars and schedules to set appointments for management team.
- Managed incoming telephone calls by directing them to appropriate personnel for prompt attention.
- Delivered customer service by responding promptly to client inquiries, addressing concerns effectively, and fostering strong relationships.
- Resolved issues by escalating major conflicts and concerns to appropriate personnel for timely resolution.
- Compile and enter data into various databases to ensure accuracy and completeness.
- Interact with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Executed payment processing for cash and check transactions, ensuring accuracy and compliance with financial protocols. via cash or check.
Contact Representative
Department Of Treasury, IRS
11.2021 - 03.2025
- Provide financial information to assist individuals and business entities in ensuring compliance and disclosure requirements.
- Analyzed and evaluated inquiries, providing phone training to resolve financial issues and ensure understanding of regulatory requirements.
- Implement future actions to assess and maintain compliance with tax codes and precedents using sophisticated software. Conduct administrative research on notices and correspondence for individuals and businesses with tax filings.
- Employed exceptional listening skills to identify call nature and address inquiries clearly and professionally.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Offered resolutions to de-escalate calls and effectively resolve customer issues.
- Resolve product and service challenges by researching customer complaints, and following up to ensure satisfactory resolutions.
- Worked with cross-functional teams to resolve customer issues.
- Adapted communication style to connect effectively with diverse clients. based on individual preferences or cultural backgrounds of clients, ensuring clear understanding from both parties.
Small Business Owner
Your Baby Concierge
09.2019 - 05.2021
- Facilitated sales of baby clothing, shoes, and accessories, enhancing customer experience and satisfaction.
- Analyzed market trends to optimize product offerings and pricing strategy.
Group Sales Coordinator
Island Routes Caribbean Adventures
10.2012 - 06.2014
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Resolved customer complaints regarding sales and service.
- Provided friendly, efficient customer service, effectively handled challenging situations, and resolved team issues.
- Coached, developed and motivated team to achieve revenue goals.
- Maintained accurate records of all transactions related to group sales operations, including invoices and payments.
- Supported new and inactive customers to enhance overall sales volume.
- Developed and maintained relationships with vendors and suppliers.
- Collaborated with various departments to maintain a safe and inviting atmosphere for guests.
Telephone Sales Representative
Island Routes Caribbean Adventure Tours
09.2010 - 10.2012
- Telephone Sales, Customer Service Specialist who provided unique adventure experiences for guests visiting some islands in the Caribbean (Antigua, Exuma, Grenada, Jamaica, St. Lucia, Turks & Caicos).
- Identified customer needs and provided tailored solutions, improving customer satisfaction and driving repeat business.
- Conducted market research to pinpoint business opportunities, achieving personal sales goals through proactive guest engagement using company sales process.
- Developed customer database to track information and trained new associates on sales techniques and product knowledge to enhance team performance.
- Addressed and resolved customer complaints through effective telephone communication.
- Recorded details of sales calls in company software.
- Adhered to company policies and procedures while handling customer inquiries.
- Maintained a professional attitude when dealing with difficult callers.
- Attended training sessions on new products and services.
Service Specialist//Ticket Agent/Acting Supervisor
Air Jamaica Holdings Ltd
01.2001 - 04.2010
- Assisted customers with reservations, flight information, credit card purchases, and website access issues, enhancing overall customer satisfaction.
- Answer telephone inquiries from passengers, travel agents, representatives from other airlines and persons from other departments within Air Jamaica.
- Trained new employees to improve skills and facilitate smoother team integration following their initial training.
- Coordinated employee training, ensuring compliance with and surpassing minimum standards set by senior management.
Education
High School Diploma -
Montego Bay High School
Montego-Bay, Jamaica06-1995
Skills
- Scheduling
- Appointment scheduling
- Data management
- Recordkeeping
- Assertiveness
- Problem solving
- Results-driven
- Conflict resolution
- Interpersonal skills
- Data management
- Assertiveness
Certification
- Certificate-Management Communication
- Customer Service Telephone Skills-Air Jamaica Holdings
- Top Producer-Air Jamaica Holdings
- Most Improved Agent-Air Jamaica Holdings
References
- Ann, Sendlewski, IRS Manager, annsend03@gmail.com, (631) 905-8564, US Department Of Treasury, Former Manager
- Stephanie, Hylton, Personal Banking Officer, stephanielewis@gmail.com, (917) 244-8003, Bank United, Family Friend
Timeline
Administrative Assistant
Avalon Management
09.2025 - Current
Contact Representative
Department Of Treasury, IRS
11.2021 - 03.2025
Small Business Owner
Your Baby Concierge
09.2019 - 05.2021
Group Sales Coordinator
Island Routes Caribbean Adventures
10.2012 - 06.2014
Telephone Sales Representative
Island Routes Caribbean Adventure Tours
09.2010 - 10.2012
Service Specialist//Ticket Agent/Acting Supervisor
Air Jamaica Holdings Ltd
01.2001 - 04.2010
High School Diploma -
Montego Bay High School