Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Urgent Care Supervisor
Hudson Physicians
Hudson, WI
02.2022 - Current
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Monitored workflow to improve employee time management and increase productivity.
Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Anticoagulation Nurse
Hudson Physicians
Hudson, WI
10.2013 - 02.2022
Developed policies and procedures to start new service line at clinic.
Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
Administered medications via oral, IV, and intramuscular injections and monitored responses.
Improved patient satisfaction ratings by delivering compassionate and personalized care.
Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
Developed individualized care plans tailored to diverse patient populations with varied medical conditions.
Triage Nurse
Hudson Physicians
Hudson, WI
09.2012 - 10.2013
Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
Developed strong rapport with patients through active listening skills, empathetic communication, and genuine concern for their wellbeing.
Obtained case history and gathered triage information to determine appropriate avenue for care.
Urgent Care Supervisor at Optum Urgent Care (Pro-Healthcare/ United Health Group)Urgent Care Supervisor at Optum Urgent Care (Pro-Healthcare/ United Health Group)