Kari Hieronymus
Gresham,OR
Summary
Experienced Stock Manager with over 13 years in retail and customer service, specializing in inventory management, team leadership, and process optimization. Proven ability to improve customer support response times by over 30% and manage teams of more than 20 members. Seeking to leverage strong organizational and communication skills in a dynamic retail management role.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Stock Manager
Ross Dress For Less
Gresham, OR
08.2023 - Current
- Managed and maintained accurate inventory levels for a high-volume retail store, ensuring optimal stock availability
- Coordinated with team members to efficiently receive, process, and organize incoming shipments
- Monitored stockroom organization to maximize space and improve retrieval times
- Assisted with merchandising and restocking sales floor to maintain product availability
- Communicated with store management to address inventory discrepancies and resolve issues promptly
- Supported loss prevention efforts by following company procedures for inventory control
- Utilized computer systems to track inventory and generate reports for management
- Provided excellent customer service by locating products and answering inventory-related questions
Customer Service Manager (CSM)
Bi-Mart
Portland, OR
02.2012 - 07.2023
- Managed a team of 20 customer service representatives, providing guidance and support to ensure high-quality customer interactions
- Improved customer support response time by more than 30% through process enhancements and staff training
- Handled escalated customer issues, ensuring prompt and satisfactory resolutions
- Balanced cash drawers and oversaw daily cash handling procedures for accuracy
- Trained new employees on customer service protocols and company policies
Education
High school diploma - undefined
Skills
Time management (10 years)
Customer issue escalation
Balancing cash drawers (10 years)
Merchandising
Managing teams in a customer support role - Largest customer support team managed (More than 20 team members)
Department store experience
Computer skills (10 years)
Retail sales (10 years)
Technical support
Leadership
Store management
Email customer support
Customer service manager experience
Organizational skills (10 years)
Handling customer exchanges
Cash handling
Team development
Order processing
Internal employee customer service
Improving customer support response time - Customer support response time improved (More than 30%)
Balance safe
Stocking
Phone call management
Providing product information
Inventory management (Less than 1 year)
Sales (10 years)
Operations management
Individual consumer customer service
Managing customer accounts
In-person customer service
Load & unload
Retail management
Depositing cash
Supervising experience
Order inquiry handling
English (10 years)
Customer service (10 years)
Human resources
Making change
Customer support - Customer support experience (More than 20 years)
Communication skills (10 years)
Customer support specialist experience
Phone customer support
Certification
Driver's License
Timeline
Stock Manager
Ross Dress For Less
08.2023 - Current
Customer Service Manager (CSM)
Bi-Mart
02.2012 - 07.2023