Kari Novick
Sunapee,NH
Summary
Successful Territory Manager bringing strong history of exceeding product revenue and customer targets. Versed in all MetaDirect products and current market trends. Over 25 years of sales leadership, management, and business development success.
Overview
21
21
years of professional experience
Work History
Territory Sales Manager
Bariatric Advantage
07.2022 - Current
- Professionally represent, describe, educate, and train clients (health care professionals and patients) in assigned territory on products and services with emphasis on value proposition. Generate business transactions (order) that are consistent with established sales objectives
- Responsible for client contact during customary doctor office business hours as well as during typical support group hours (often in evenings), at medical and surgical conferences, and at patient events
- Solicit sales of existing, new or upgraded products and or services and strive to setup every customer on scheduled reorder program and/or subscription
- Meet or exceed all performance requirements as established by management with regard to sales and expense objectives on daily/monthly/quarterly basis
- Responsible for properly recording client information by entering data into Salesforce and by communicating information to company’s customer care representative (inside sales) department. Ensure that all customer information is updated and accurate
- Research and resolve customer complaints and inquiries quickly and with support of management when necessary. Report any product or customer service issues and or discrepancies to management
- Make sure that all compliance drivers including customer information for contact forms submitted via fax or email are accounting specific and end objective is met for both the client and me.
Strategic Account Manager
Metagenics
11.2016 - 06.2022
- Led initiative and execution in development of new sales division within company.
- Responsibilities included establishing accounts and sales structure with new sales channel to women's health, primary care, urologists, and GI working across departments including R & D, marketing, internal sales, and finance.
- Worked directly with executive team in developing division.
- Delivered science-based message on Metagenics on products to all decision-makers within a medical office.
- Maneuvered thru medical offices in extremely poor access area to gain relationships with decision-makers in medical practices with a high degree of professionalism.
- Became efficient in business acumen by evaluating sales reports strategically to find where new and current businesses would grow.
- Built long term relationships with key customer(s) through honest, ethical behavior that is consistent with company values.
- Provided regular and frequent account performance reviews (inclusive of financials, forecast attainment).
- Applied knowledge and understanding of our products, programs and services to meet customer needs.
- Continuously learned relevant information regarding each channel of business and shared critical information with team members and the executive team.
- Trained and supported multiple TSM's through Field Trainer position to emulate and adopt companies initiatives.
Strategic Account Manager
Metagenics
01.2014 - 10.2016
- Responsibilities included managing, developing, and growing identified key national customers and potential clients.
- Created and executed account business plans, tracked timelines, and KPI's while carrying out the Metagenics corporate strategy and achieving sales targets.
- Critical in my role was my leadership of cross departmental teams (private label, finance, legal, marketing) to ensure superior internal/external communication, service and executions of growth plans
Territory Sales Manager
Metagenics
10.2006 - 12.2014
- Managed Western NH/VT territory with primary focus in education of healthcare providers in supporting patients in reaching their genetic potential through nutrition.
- Responsibilities included opening new accounts, strategic planning for account retention and growth.
- Secured registration for all eduction seminars and FLT trainings.
- Detailed accounts on quarterly focus and protocols to ensure successful use of our supplements and drive revenue.
- Additional responsibilities included acting manager when DSM was absent, Field Trainer, Member on Training Committee, SALT committee appointee.
Account Executive
Critical Care Systems
05.2002 - 09.2006
- Managed NH territory for Specialty Pharmacy & Infusion Therapy.
- Primary focus was on promoting specialty infusion therapy through specialty physician offices and hospitals.
- Responsibilities included prospecting, researching new leads, and detailing disease services to customer base
- Had double digit growth year over year
- Initiated contracts, maintained database of customer profiles, and responsible for account retention and growth
Education
Bachelor of Science - Chemistry
Calvin College
Grand Rapids, MI05.1987
Skills
- Territory Management
- CRM Software
- Business Growth and Retention
- Cold Calling
- Proficient in PSS skills
- Proficient in SPIN selling
Timeline
Territory Sales Manager
Bariatric Advantage
07.2022 - Current
Strategic Account Manager
Metagenics
11.2016 - 06.2022
Strategic Account Manager
Metagenics
01.2014 - 10.2016
Territory Sales Manager
Metagenics
10.2006 - 12.2014
Account Executive
Critical Care Systems
05.2002 - 09.2006
Bachelor of Science - Chemistry
Calvin College
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