Summary
Overview
Work History
Education
Skills
Timeline
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Karina Alvarez

Chicago,IL

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Lead Host and Server

Parson's Chicken And Fish
03.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Led a team of 5+ hosts and directed front of the house at high a volume restaurant.

Pharmacy Technician

CVS Pharmacy
10.2020 - 04.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

Host

Olive Garden
08.2019 - 10.2020
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

High School Diploma -

Pritzker College Prep
Chicago, IL
05.2016

Skills

  • Drug Inventory Management
  • Bilingual
  • Enthusiastic Team Player
  • Problem-Solving Skills

Timeline

Lead Host and Server

Parson's Chicken And Fish
03.2022 - Current

Pharmacy Technician

CVS Pharmacy
10.2020 - 04.2022

Host

Olive Garden
08.2019 - 10.2020

High School Diploma -

Pritzker College Prep

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Karina Alvarez