Karina A. Phillips
Houston,US
Summary
Dynamic Dental Receptionist with experience managing front desk operations for heavily trafficked offices. Detail-oriented in chart preparation, following established protocol for records retention and security. Collaborative team member, maintaining positive communication and friendly nature.
Overview
8
8
years of professional experience
Work History
Patient Concierge
Mint Dentistry
01.2024 - Current
- Assisted in the development of patient education materials, enhancing understanding and compliance with treatment plans.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Supported office staff and operational requirements with administrative tasks.
- Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
Manager
Canino Motorworks
08.2019 - 12.2023
- Used Microsoft (Excel, Powerpoint, etc.) and QuickBooks to analyze and interpret store trends to aid planning
- Promoted customer loyalty by resolving escalated conflicts to complete satisfaction
- Was in charge of hiring and training new employees, as well as creating employee schedules
- Improved sales, management, and operations performance by identifying and focusing on areas that needed improvement
- Oversaw the weekly project schedule as well as the anticipated timelines for milestones and completion dates
Sales Representative
Metro by T-Mobile
05.2016 - 03.2018
- Used a consultative sales approach to understand and meet customer needs
- Collaborated effectively with coworkers in fast-paced, dangerous, and intense environments
- Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date
- Answered information requests over the phone and in person
Education
Associate of Science - Diagnostic Medical Sonography
Houston Community College
Houston, TX2028
High School -
St Michael's Learning Academy
Houston, TX01.2014
Skills
- Strong organizational skills
- Healthcare system understanding
- Reliability and punctuality
- Patient confidentiality
- Medical terminology knowledge
- Patient Education
- Adaptable
- Customer Service
- Calm and Effective Under Pressure
- Multitasking Abilities
- 50 WPM Typing Speed
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Concierge
Mint Dentistry
01.2024 - Current
Manager
Canino Motorworks
08.2019 - 12.2023
Sales Representative
Metro by T-Mobile
05.2016 - 03.2018
High School -
St Michael's Learning Academy
Associate of Science - Diagnostic Medical Sonography
Houston Community College
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