KARINA CHAVEZ
Alpharetta
Summary
Results driven retail manager with several years of experience in wireless sales, team leadership, and customer service. Proven track record of increasing sales performance, training employees, and managing store operations in high-volume retail environments. Experienced in team management, inventory control, and delivering exceptional customer experiences.
Overview
9
9
years of professional experience
2018
2018
years of post-secondary education
Work History
RETAIL STORE MANAGER
Luna Wireless - T-Mobile Authorized Retailer
Alpharetta
02.2025 - Current
- Manage daily operations of T-Mot retail location including sales performance, staffing, and customer service.
- Recruit, train, and develop all sales representatives to meet and exceed company sales goals.
- Monitor store metrics and implement strategies to increase revenue and customer satisfaction, including addressing escalated customer concerns and resolving.
- Ensure store compliance with company policies, procedures, and inventory management.
- Maintain visual merchandising, and store presentation standards.
ASSISTANT STORE MANAGER
Luna Wireless - T-Mobile Authorized Retailer
South Cobb
12.2023 - 02.2025
- Assist in managing store operations and support the store Manager in daily business activities.
- Helped train and mentor sales staff on product knowledge, sales techniques, and customer service.
- Support sales goals by driving wireless activations, upgrades, and accessory sales.
- Assist with inventory management, scheduling, and store reporting.
- Provide leadership support to ensure smooth store operations.
MOBILE EXPERT (SALES ASSOCIATE)
TCC Wireless - T-Mobile Authorized Retailer
06.2021 - 12.2023
- Oversee daily operations for a busy restaurant location.
- Managed employees' schedules, payroll coordination, & staff supervision.
- Ensure high standards for customer service, food quality, & cleanliness.
- Manage inventory and vendor orders to maintain operational efficiency.
OPERATIONS MANAGER
El Senor Rancho Restaurant Group
03.2017 - 06.2021
- Oversaw daily operations for a busy restaurant location.
- Managed employee schedules, payroll coordination, and staff supervision.
- Ensured high standards for customer service, food quality, and cleanliness.
- Managed inventory and vendor orders to maintain operational efficiency.
- Resolved customer concerns and supported staff training.
Education
Gage Park
Chicago, ILSkills
- Bilingual
- Leadership
- Team Management & Training
- Wireless Activations & Upgrades
- Customer Service Excellence
- Sales Target Achievement
- Inventory & Store Operations
- Staff Scheduling
- Conflict Resolution
- Performance Coaching
Timeline
RETAIL STORE MANAGER
Luna Wireless - T-Mobile Authorized Retailer
02.2025 - Current
ASSISTANT STORE MANAGER
Luna Wireless - T-Mobile Authorized Retailer
12.2023 - 02.2025
MOBILE EXPERT (SALES ASSOCIATE)
TCC Wireless - T-Mobile Authorized Retailer
06.2021 - 12.2023
OPERATIONS MANAGER
El Senor Rancho Restaurant Group
03.2017 - 06.2021
Gage Park