Karina Cruz
St. Cloud,FL
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
5
5
years of professional experience
Work History
Shift Leader
Marco's Pizza
Kissimmee, FL
12.2019 - Current
- Resolves customer complaints quickly and professionally.
- Maintains an organized work environment by delegating tasks to staff as needed.
- Inspects food preparation areas to ensure proper sanitation standards are met at all times.
- Verifies that cash drawers contain correct amounts of money during opening and closing shifts.
- Adheres to all health code regulations while preparing food items for customers.
- Supervises the cleaning of dining areas, restrooms, kitchen equipment, floors, to maintain a safe and sanitary environment for customers and staff alike.
- Handles customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Provides exceptional customer service and maintained a positive attitude throughout the shift.
- Identifies needs of customers promptly and efficiently.
- Maintains positive working relationship with fellow staff and management.
- Maintains cleanliness and organization of the work area to uphold company standards.
Skills
- Conflict Resolution
- Inventory Counts
- Diplomatic and Fair
- Problem-Solving
- Cash Handling
- Strong verbal and written communication
- Rules Enforcement
- Staff Supervision
- Shift checklists
- Professional Appearance
- Team motivation
- Client Service
- Flexible Schedule
Languages
Spanish
Native/ Bilingual
Timeline
Shift Leader
Marco's Pizza
12.2019 - Current