Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
References
Timeline
Generic

Karina Gonzalez

Mercedes,TX

Summary

Efficient Shift Manager/Key Holder known for high productivity and task completion efficiency. Specialized in team leadership, inventory management, and customer service excellence. Excel in conflict resolution, effective communication, and time management to foster positive work environments and ensure operational success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Manager/Key Holder

Starbucks
Mercedes, TX
04.2019 - Current
  • Assisted in leading and motivating a team of 10+ employees to ensure excellent customer service.
  • Ensured proper opening and closing procedures were followed daily.
  • Resolved customer complaints promptly and professionally.

Manager

Chuck E Cheese
Weslaco, TX
08.2019 - 01.2022
  • Coached, mentored and trained team members in order to improve their job performance.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Education

Associate of Arts - Eyelash Specialist

Ucas Cosmetology
Harlingen, TX
12-2024

Criminal Justice

Weslaco High School
Weslaco, TX
05-2018

Skills

  • Effective Leadership
  • Inventory Management
  • Problem-Solving
  • Customer Relationship Management
  • Staff Development
  • Scheduling and Coordinating

Certification

  • Food Handlers Certification
  • Eyelash Specialist License

Languages

English
Professional
Spanish
Professional

Accomplishments

  • Partner of the Quarter
  • Mug Award

References

References available upon request.

Timeline

Manager

Chuck E Cheese
08.2019 - 01.2022

Shift Manager/Key Holder

Starbucks
04.2019 - Current

Associate of Arts - Eyelash Specialist

Ucas Cosmetology

Criminal Justice

Weslaco High School

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Karina Gonzalez