Karina Grace

- Managed purchasing, sales, marketing and customer account operations efficiently. Increased sales by 19.32.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Trained new employees on proper protocols and customer service standards.
• Introduced new systems to reduce turnaround time.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.