Karina Marquez
Los Angeles,CA
Summary
I am a detail-oriented individual experienced in hospitality and customer service. I am exceptional at problem-solving and multitasking skills, with a demonstrated ability to handle challenging situations, fully committed to providing superior customer service and creating a welcoming and enjoyable atmosphere for guests, skilled at efficiently seating guests and taking reservations, as well as managing staff and maintaining a clean and safe dining area.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
IHOP
05.2021 - 12.2021
- warmly greeted and escorted guests to their assigned tables; seating around 30-500 patrons per shift
- presented menus and daily specials to seated guest while also ensuring they had napkins, water, and silverware
- made sure to always coordinate with the waitstaff, kitchen and managers to ensure each guest was assigned and satisfied with their service
- I would make sure to always gently address any customer complaints or concerns, only escalating it to management when necessary
Education
Bachelor of Arts - English Education
California State University Los Angeles
Los Angeles, CA05-2025
Skills
- Customer service
- Strong multitasking
- Conflict resolution
- Scheduling
- Problem-solving
- POS system operations
- Safe food handling
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Restaurant Hostess
IHOP
05.2021 - 12.2021
Bachelor of Arts - English Education
California State University Los Angeles
Similar Profiles
Kavyn Van SantKavyn Van Sant
Busser at IHOPBusser at IHOP
Crystal AndradeCrystal Andrade
Cook Shift Leader at IHOPCook Shift Leader at IHOP
Leora SewardLeora Seward
Server at IHOPServer at IHOP
Amber EscalanteAmber Escalante
Server at IHOPServer at IHOP
Steve SobelSteve Sobel
VP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global GroupVP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global Group