Karina Martinez
205 W 10TH St,Texas
Summary
Dynamic and dedicated professional with extensive experience in customer service, notably at Walmart as a Cashier Team Lead. Proven ability to enhance client retention through exceptional service and strong relationships. Skilled in cash handling and inventory management, demonstrating integrity and a strong work ethic in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Cashier
Whatabuger
Bonham, TX
10.2024 - 03.2026
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and locating items in store.
- Maintained organized cash drawer, ensuring accurate cash handling practices.
- Supported inventory management by restocking shelves and monitoring stock levels.
Customer Service
McDonald's
Bonham, TX
05.2019 - 03.2024
- Generated repeat business through exceptional customer service.
- Welcomed and greeted guests and delivered outstanding customer service.
- Enhanced client retention with exceptional customer service, building strong relationships.
Housekeeper
Clyde Cosper VA
Bonham, TX
01.2015 - 10.2017
- Supervised daily cleaning operations, ensuring high standards of sanitation and hygiene throughout facility.
- Developed and implemented cleaning schedules, optimizing workflow and resource allocation across departments.
- Conducted regular inspections to maintain compliance with health regulations and identify areas for improvement.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Cashier Team Lead
Walmart
Bonham, TX
04.2013 - 04.2015
- Supervised cashier team to ensure efficient transaction processing and customer service excellence.
- Trained new cashiers on register operations, company policies, and customer engagement techniques.
- Resolved customer inquiries and complaints effectively to enhance overall shopping experience.
- Monitored cash handling procedures to maintain accuracy and prevent discrepancies in transactions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Developed strong relationships with repeat customers through friendly service interactions.
Cashier
Lawrence Bros
Knox City, TX
07.2011 - 02.2013
- Maintained organized cash drawer, ensuring accurate cash handling practices.
- Supported inventory management by restocking shelves and monitoring stock levels.
- Assisted customers with product inquiries and locating items in store.
- Processed customer transactions efficiently using point-of-sale systems.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Cashier
Whatabuger
10.2024 - 03.2026
Customer Service
McDonald's
05.2019 - 03.2024
Housekeeper
Clyde Cosper VA
01.2015 - 10.2017
Cashier Team Lead
Walmart
04.2013 - 04.2015
Cashier
Lawrence Bros
07.2011 - 02.2013