Professional Summary
Overview
Work History
Education
Skills
Timeline

Karina Mata

Champs Sports
LOUISVILLE,KY
9
years of professional experience

Experienced Sales Associate with a strong background in customer service, sales support, and store operations. Fluent in Spanish and English, with proven ability to assist customers, resolve concerns, and keep sales floors organized.

Work History

Sales Associate

2 Years 6 Months
Champs Sports | 07.2019 - 01.2022
  • Assisted customers with footwear and apparel selection using product knowledge and fit guidance.
  • Processed purchases accurately through point-of-sale system and handled cash transactions.
  • Maintained organized sales floor through restocking, folding, and merchandise presentation standards.
  • Supported visual merchandising updates to highlight new releases and promotional displays.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Sales Associate

1 Year 5 Months
Walgreen's Pharmacy | 09.2017 - 02.2019
  • Recommended complementary products through attentive listening and needs-based selling techniques.
  • Resolved customer concerns professionally to improve shopping experience and build repeat business.
  • Monitored inventory levels and communicated replenishment needs to support product availability.
  • Followed loss prevention procedures while maintaining safe, clean, and customer-ready store conditions.
  • Prepared merchandise for sales floor by pricing or tagging.

Sales Associate

3 Years 7 Months
Horton Fruit Company | 05.2013 - 12.2016
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Bachelor of Science - Criminal Justice

Indiana University South East | New Albany, IN | 12.2018

Skills

Customer service
Problem-solving skills
Time management
Listening skills
Multi-tasking strength
Excellent people skills
Inventory management
Teamwork and collaboration
Bilingual in Spanish and English

Timeline

Sales Associate

Champs Sports
07.2019 - 01.2022Read More

Sales Associate

Walgreen's Pharmacy
09.2017 - 02.2019Read More

Sales Associate

Horton Fruit Company
05.2013 - 12.2016Read More

Indiana University South East

Bachelor of Science from Criminal Justice
Read More
Karina Mata