Karina Michelle Zavala
Edinburg,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Member Specialist
Sam's Club
Edinburg, TX
05.2022 - Current
- Serve as a Member Specialist across multiple areas including exit door (receipt verification), curbside pickup, gas station, and cart pushing, ensuring a seamless member experience.
- Engage with members to understand their needs, assist with purchasing decisions, and guide them to products.
- Maintain a safe and organized exit space while acknowledging every member with professionalism and warmth.
- Support members with questions about products, services, and membership benefits.
Sales Associate
Lowe's
07.2019 - 10.2021
- Assisted customers in finding products and meeting their project needs.
- Zoned departments and ensured products were down stocked to meet customer demand.
- Maintained a safe department environment and promoted products and services based on product knowledge.
- Participated in the Lowe's Disaster Relief Team, helping the community during emergencies.
Sales Associate
Walmart
04.2017 - 05.2019
- Checked out customers efficiently and zoned the clothing and automotive departments.
- Answered customer questions and used product knowledge to promote items.
- Worked as cashier, merchandise reset member, and supported multiple departments.
Sales Associate
Ross Dress for Less
04.2015 - 04.2017
- Maintained a safe environment for all customers and staff entering the premises.
- Assisted customers with product questions, checked out purchases, and zoned the sales floor.
- Supported cashier operations, dressing rooms, and general customer service.
Education
Bachelor of Arts - Psychology, Minor in Criminal Justice
University of Texas Rio Grande Valley (UTRGV)
Edinburg, TX05-2026
Associate of Arts - Psychology
South Texas College
12-2022
High School Diploma - undefined
Johnny G. Economedes High School
06-2016
Skills
- Exceptional communication
- Data entry proficiency
- Data interpretation
- Problem-solving
- Time management
- Strong interpersonal skills
- Behavioral observation
- Multitasking
- Active listening
Certification
- Power lifting equipment certification
- Cardiopulmonary resuscitation
Timeline
Member Specialist
Sam's Club
05.2022 - Current
Sales Associate
Lowe's
07.2019 - 10.2021
Sales Associate
Walmart
04.2017 - 05.2019
Sales Associate
Ross Dress for Less
04.2015 - 04.2017
High School Diploma - undefined
Johnny G. Economedes High School
Associate of Arts - Psychology
South Texas College
Bachelor of Arts - Psychology, Minor in Criminal Justice
University of Texas Rio Grande Valley (UTRGV)